#31573
Five Rules for Communication between Machines and People
The Human Research Institute has conducted extensive studies of the proper form of Machine-Human Interaction (MHI). Most of our work has been summarized in our technical report series and was presented at the last global MHI symposium. This report summarizes the key findings in nontechnical language, intended for wider distribution than just the specialized designer machines.
Norman, Donald A. uiGarden (2008). Articles>Human Computer Interaction>Research
#10094
Reducing Reliance on Superstition
Probably the most well-known article in the fields of usability, user interface design and user experience is Miller’s 1956 paper entitled 'The magical number seven, plus or minus two.' It is incredible how this article has lasted for over 40 years, and still seems to influence many design decisions. More recent, better research is available, but not being used.
Bailey, Robert. Human Factors International (2000). Articles>Human Computer Interaction>Research>Cognitive Psychology
#31574
编者：本书最后部分，作者比较了由机器开发的设计原则和由人总结的设计原则。下文中是机器对于如何与人交流的想法。
Norman, Donald A. uiGarden (2008). (Chinese) Articles>Human Computer Interaction>Research
#32974
Although ethnography has become a common approach in HCI research and design, considerable confusion still attends both ethnographic practice and the metrics by which it should be evaluated in HCI. Often, ethnography is seen as an approach to field investigation that can generate requirements for systems development; by that token, the major evaluative criterion for an ethnographic studies is the implications it can provide for design. Exploring the nature of ethnographic inquiry, this paper suggests that “implications for design” may not be the best metric for evaluation and may, indeed, fail to capture the value of ethnographic investigations.
Dourish, Paul. University of California Irvine (2002). Articles>Research>Human Computer Interaction>Ethnographies
