http://tc.eserver.org/dir/Articles/Research A listing of the most recently indexed works about Articles and Research in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Research http://tc.eserver.org/35756.html http://tc.eserver.org/35756.html We’ve come to realize that the techniques used by hostage negotiators to resolve crises are also extremely valuable to user experience researchers. In essence, both parties are attempting to establish a relationship, both are trying to keep the communication flowing, and most importantly, both are trying to extract valuable data. http://tc.eserver.org/35512.html http://tc.eserver.org/35512.html I have never fabricated or fictionalized research data. Besides being completely unethical, that would have missed the point. It would have taken all the fun out of it! How easy and how boring that would have been. http://tc.eserver.org/35489.html http://tc.eserver.org/35489.html It's hard for clients to understand the true value of user experience research. As much as you'd like to tell your clients to go read The Elements of User Experience and call you back when they’re done, that won’t cut it in a professional services environment. David Sherwin creates a cheat sheet to help you pitch UX research using plain, client-friendly language that focuses on the business value of each exercise. http://tc.eserver.org/35497.html http://tc.eserver.org/35497.html This article addresses previous arguments that call for increased emphasis on research in technical communication programs. Focusing on the value of scholarly-based research at the undergraduate level, we present New Mexico Tech's thesis model as an example of helping students develop familiarity with research skills and methods. This two-semester sequence serves as a capstone experience for students' writing, designing, editing, and presentation skills. It also involves members of our corporate advisory board and provides an opportunity to teach students to understand and apply research methods to unique projects, skills we argue will benefit students no matter what environments they enter upon graduation. http://tc.eserver.org/35383.html http://tc.eserver.org/35383.html Almost two years ago, I posted a rough note here about teaching my intro to technical communication course using the TC Library as a supplement to the textbook. Here's a more detailed essay on the method, which is working quite well so far. http://tc.eserver.org/35362.html http://tc.eserver.org/35362.html Describes the activities of a university “directed research group,” highlighting interesting tensions that emerged therein. Asserts that actively exploring such tensions with students creates a rich learning environment. http://tc.eserver.org/35286.html http://tc.eserver.org/35286.html Timothy de Waal Malefyt’s recent article in American Anthropologist details how corporations are turning to “multiple ethnographic vendors to compete for projects in bidding wars.” I am more interested in how such technomethodolgies are being touted. They supposedly offer efficiency gains through transformation, compression, or automation of research process. Technologies of automation have always been coupled seductively with cost savings, and this area is no exception; there are plenty of services competing for business by offering quicker, faster (often capitalized: FASTER) results-time is money and less time is cheaper. So what is cut to save money, and what technologies allow for services to compress research strategy and plan, research engagement and analysis, and research reporting? http://tc.eserver.org/35271.html http://tc.eserver.org/35271.html One of the key characteristics of a manipulation technique versus related techniques like transformation is that the underlying data remains unchanged. The main thing we’re doing is changing the relationship - logical or physical - that one piece of data has with another. Reorganizing the data helps us to identify patterns that may otherwise not be apparent. In fact, it is almost certain that most patterns won’t be visible at first glance. Let’s start by taking a more detailed look at some of the processes that contribute to the manipulation of data. http://tc.eserver.org/35272.html http://tc.eserver.org/35272.html On a recent project I needed to collect and analyze the content management templates in use across a large enterprise Intranet. We were looking to inventory the diversity of templates in use; whether they existed outside or within the enterprise content management system; what changes might be made to the ‘official’ template set to reduce the overall number of templates, and to prepare for the migration of all content to a new design a few months down the track. I looked around at the literature for information architecture and Web design generally and found quite a few references to content inventories and content analysis, but nothing on analyzing templates. http://tc.eserver.org/35239.html http://tc.eserver.org/35239.html All research methods have their pros and cons, the problem comes when you rely on just one method. I’m often disappointed when UX and IxD practitioners describe the research they do, and it’s obviously very one dimensional. This is where the concept of “triangulation” comes into its own. Also known as “mixed method” research, triangulation is the act of combining several research methods to study one thing. They overlap each other somewhat, being complimentary at times, contrary at others. This has the effect of balancing each method out and giving a richer and hopefully truer account. http://tc.eserver.org/35243.html http://tc.eserver.org/35243.html In this article, Nigel Spencer compares and contrasts his experience of delivering fee-based business information research from 1987 to 2008. Although the article is written from the perspective of the British Library priced research services, many points made could also apply to the changing role of the business information professional. http://tc.eserver.org/35254.html http://tc.eserver.org/35254.html Explores the importance of organizational research as a tool to support business change and improvement. Describes a tried and tested research methodology that has been used within public and private sector organizations and can be easily adapted by in-house research and information services. Demonstrates how research can be used to evaluate the effectiveness of learning and development products and services. Includes a case study from a central government department that investigates the role of the line manager in learning. http://tc.eserver.org/35117.html http://tc.eserver.org/35117.html Based on an information processing approach to organizations, this paper argues that product effectiveness is contingent on the match between the project's communication patterns and the nature of its work. http://tc.eserver.org/34993.html http://tc.eserver.org/34993.html This article builds upon the work of Richard Haswell's "NCTE/CCCC's Recent War on Scholarship" by providing an alternative framework for empirical inquiry based on principles of skepticism. It examines the literature relating to empirical research and argues that one of the issues at hand is the perceived link of empirical research to positivism, which clashes with the dominant social constructivist paradigm. It draws upon classical rhetoric and the work of radial empiricist William James to formulate an alternative framework for empirical research based on skeptical principles. http://tc.eserver.org/34918.html http://tc.eserver.org/34918.html In a profound sense, the teaching of business and technical communication (BTC) is always already the teaching of writing in the disciplines (WID). Yet the WID dimension of BTC is often hard to see. The question this article addresses is, How might the North American tradition of BTC communication courses be more consciously—and effectively—articulated with the disciplines? The article reviews some of the research literature concerning the value of articulating BTC with WID in undergraduate education and program descriptions of such efforts to examine what BTC has done, is doing, and might do in the future to strengthen WID in BTC. http://tc.eserver.org/34920.html http://tc.eserver.org/34920.html Research suggests that book reviews in academic journals tend to be positive but that readers prefer book reviews that include negative and positive evaluation. In this study, the author examines 48 books reviews from three business communication journals to determine whether these reviews are mainly positive. She counts compliments and criticisms, analyzing their location and topics. She also analyzes the force of the criticisms and strategies that reviewers use to mitigate criticism. http://tc.eserver.org/34941.html http://tc.eserver.org/34941.html There is a necessary connection between theory and practice. But there is also a difference between the two. And that difference, as van de Snepscheut said, is larger in practice than it is in theory. http://tc.eserver.org/34942.html http://tc.eserver.org/34942.html Ideally, academic research should inform workplace practices and workplace practices should inform academic research and education. However, as many researchers have noted, a gap often exists between academia and industry. This article begins to bridge that gap by reporting the results of a small-scale study at Microsoft in which 12 individuals were interviewed about their views on usability education and research. This study addressed two questions: (1) What knowledge, skills, and abilities should technical communication teachers stress in teaching usability and (2) how can academic research in usability benefit practitioners? The results indicate that usability education needs to be expanded to include additional usability evaluation methods and that students need strong critical assessment and communication skills when they enter the workplace. The results also reveal that usability research in the areas of return-on-investment, online help, and cognition would be of great use to practitioners. http://tc.eserver.org/34901.html http://tc.eserver.org/34901.html ごくごく小規模な経験的な事実（例えば、観察対象のユーザが2人）からでも、そこから得られる事実はUIデザインに対して、正しい判断ができる確率を大きく高めてくれる。 http://tc.eserver.org/34854.html http://tc.eserver.org/34854.html During my 30 years in the academy, I have seen universities subject to increased demands for accountability. These demands from both internal and external publics translate into added attention to quality assessment. To evaluate teaching, universities measure student learning outcomes and rely on standardized scores as indicators of teaching effectiveness. To assess research productivity, departments document publications that appear in top-ranked journals and presses and track dollar amounts raised through external funding. This focus on evaluation, in turn, lends new credence to independent ranking systems that provide unbiased indices of quality. An unintended consequence of these academic norms, however, is the pattern of treating standards as objective indices rather than practical guidelines. http://tc.eserver.org/34857.html http://tc.eserver.org/34857.html Peer evaluation is the hallmark of the academic profession. Hiring, advancement, and reputation in the university setting have traditionally depended on a scholar's work as judged by his or her colleagues. The emerging trend toward journal ranking as an indicator of research accomplishment poses an important challenge to professional academic standards and to higher education generally because ranking schemes diminish the professoriate and degrade knowledge work. We argue that when scholarly journals are ranked in terms of their desirability as publication outlets they take on the characteristics of commodities. http://tc.eserver.org/34646.html http://tc.eserver.org/34646.html The best technical writers do user research to understand the audience for their documentation, create user profiles or personas, perform task analyses, and do usability testing to ensure that their documentation meets users’ needs. All of these are activities in which a user researcher engages. Thus, as a technical writer, you can start amassing experience in user research and building a portfolio of user research documentation. http://tc.eserver.org/34608.html http://tc.eserver.org/34608.html Online journals promise to serve more information to more dispersed audiences and are more efficiently searched and recalled. But because they are used differently than print—scientists and scholars tend to search electronically and follow hyperlinks rather than browse or peruse—electronically available journals may portend an ironic change for science. Using a database of 34 million articles, their citations (1945 to 2005), and online availability (1998 to 2005), I show that as more journal issues came online, the articles referenced tended to be more recent, fewer journals and articles were cited, and more of those citations were to fewer journals and articles. The forced browsing of print archives may have stretched scientists and scholars to anchor findings deeply into past and present scholarship. Searching online is more efficient and following hyperlinks quickly puts researchers in touch with prevailing opinion, but this may accelerate consensus and narrow the range of findings and ideas built upon. http://tc.eserver.org/34609.html http://tc.eserver.org/34609.html It does not matter if they were published 10 years ago or 100 years ago, old scientific papers may be more important than you think. http://tc.eserver.org/34537.html http://tc.eserver.org/34537.html Even the tiniest amount of empirical facts (say, observing 2 users) vastly improves the probability of making correct UI design decisions. http://tc.eserver.org/34467.html http://tc.eserver.org/34467.html Requirements gathering is all about aiming at the right target. It doesn't matter how accurate you are, if you aim at the wrong target, you miss. http://tc.eserver.org/34392.html http://tc.eserver.org/34392.html Our capacity for mimesis -- the capacity to represent experiences and states-of-affairs in iconic and indexical formats under strict bodily control -- molds later symbolic thought and action. Culture is not the initial product of language, language is the product of a particular manifestation of Mimetic Culture. http://tc.eserver.org/34326.html http://tc.eserver.org/34326.html In this article, I will outline an approach to gleaning insights from primary qualitative research data. This article is not a how-to for creating the design tools that are often the outputs of primary qualitative user research—such as personas, mental models, or user scenarios. Instead, it identifies an approach to generating overarching insights, regardless of the design tool you want to create. http://tc.eserver.org/34175.html http://tc.eserver.org/34175.html Utilizing reliable market research on an ongoing basis is the most effective way to ensure a successful marketing campaign. Nevertheless, for many companies, the benefits of conducting marketing research and the costs of conducting marketing research always seem to be at odds. Marketing research can be expensive. Not knowing your customer's needs can be costly. http://tc.eserver.org/34177.html http://tc.eserver.org/34177.html This paper argues that a renewed commitment to publishing in its broadest sense can enable universities to more fully realize the potential global impact of their academic programs, enhance the reputations of their institutions, maintain a strong voice in determining what constitutes important scholarship, and in some cases reduce costs. http://tc.eserver.org/34188.html http://tc.eserver.org/34188.html The aggregation and comparison of behavioral patterns on the WWW represent a tremendous opportunity for understanding past behaviors and predicting future behaviors. In this paper, we take a first step at achieving this goal. We present a large scale study correlating the behaviors of Internet users on multiple systems ranging in size from 27 million queries to 14 million blog posts to 20,000 news articles. We formalize a model for events in these time-varying datasets and study their correlation. We have created an interface for analyzing the datasets, which includes a novel visual artifact, the DTWRadar, for summarizing differences between time series. Using our tool we identify a number of behavioral properties that allow us to understand the predictive power of patterns of use. http://tc.eserver.org/34076.html http://tc.eserver.org/34076.html Agreement about research questions can strengthen disciplinary identity and give direction to a field that is still maturing. The central research question this article poses foregrounds texts, broadly defined as verbal, visual, and multimedia, and the power of texts to mediate knowledge, values, and action in a variety of contexts. Related questions concern disciplinarity, pedagogy, practice, and social change. These questions overlap and inform each other. Any single study does not necessarily fall exclusively into one area. A mapping of a field’s research questions is a political act, emphasizing some questions and marginalizing or excluding others. The emphases may change over time. This mapping illustrates reasons for the tensions between the academic and practitioner areas of the field. It also points out their shared research interests and opportunities for future research. http://tc.eserver.org/34077.html http://tc.eserver.org/34077.html Most technical communication practitioners conduct research throughout their careers. Yet, a survey of the Web sites of 114 undergraduate technical communication programs between September 2006 and April 2007 revealed that 65% (about two thirds) of these programs are providing minimal or no exposure to research instruction and therefore are not sufficiently preparing students to handle the types of research they will encounter in their upcoming careers. Given the disconnect between the centrality of research in the work that technical communicators do and the low presence of research instruction at the undergraduate level, academics need to look for ways to overcome institutional and other constraints in order to give research training greater priority in their undergraduate programs. http://tc.eserver.org/34079.html http://tc.eserver.org/34079.html This article reports data from questionnaires assessing the day-to-day experiences that members of the technical communication field have in carrying out their research. The data revealed that most members experience at least some frustration and numerous constraints that prevent them from doing the kinds and amounts of research that they want to do and that may affect the quality of their research. In short, technical communication scholars face an array of challenges. This article presents examples of these challenges and ideas that respondents had both for lessening the challenges scholars face and for better preparing graduate students. It suggests several practical initiatives for addressing these challenges along with realistic strategies for implementing those initiatives. http://tc.eserver.org/33998.html http://tc.eserver.org/33998.html Social network sites (SNSs) are increasingly attracting the attention of academic and industry researchers intrigued by their affordances and reach. This special theme section of the Journal of Computer-Mediated Communication brings together scholarship on these emergent phenomena. In this introductory article, we describe features of SNSs and propose a comprehensive definition. We then present one perspective on the history of such sites, discussing key changes and developments. After briefly summarizing existing scholarship concerning SNSs, we discuss the articles in this special section and conclude with considerations for future research. http://tc.eserver.org/33955.html http://tc.eserver.org/33955.html One of the key objectives of user research is to identify themes or threads that are common across participants. These patterns help us to turn our data into insights about the underlying forces at work, influencing user behavior. Patterns demonstrate a recurring theme, with data or objects appearing in a predictable manner. Seeing a visual representation of the data is usually enough for us to recognize a pattern. However, it is much harder to see patterns in raw data, so identifying patterns can be a daunting task when we face large volumes of research data. Patterns stand out above the typical noise we’re used to seeing in nature or in raw data. http://tc.eserver.org/33777.html http://tc.eserver.org/33777.html During the transitional paper–electronic period, a nonprofit STM publisher faces the challenge of publishing a scientific journal in both digital and analog formats while controlling costs and ensuring consistency between electronic and printed representations of an article. This must be achieved, as its sophisticated constituency expects a constantly expanding range of information products and services. In a few short years the American Geophysical Union (AGU) leapfrogged from the paste-up era, when authors prepared their own “camera-ready copy” to be pasted on boards for a printer, to the age of XML, when an article marked up in accordance with a custom-designed DTD serves both as a version of record and a source for generating PDF and HTML article representations. Bibliographic and reference metadata are then extracted from the XML article instance into a relational database, which serves as a basis for generating online and print access mechanisms/products, including various tables of contents and author and subject indices. http://tc.eserver.org/33721.html http://tc.eserver.org/33721.html There is a trend among some in the UX community to take the U out of UX and refer to our discipline simply as experience design. One reason for this change in terminology is that it lets us talk about a specific target audience in terms that resonate with business stakeholders more than the generic term user—for example, customer experience, patient experience, or member experience. The other reason for using the term experience design rather than user experience design is that it recognizes the fact that most customer interactions are multifaceted and complex and include all aspects of a customer’s interaction with a company or other organizational entity, including its people, services, and products. http://tc.eserver.org/33581.html http://tc.eserver.org/33581.html Adaptive Path’s Peter Merholz recently talked to the founder of User Interface Engineering Jared Spool about user research. http://tc.eserver.org/33562.html http://tc.eserver.org/33562.html Technical communication practices have been changed dramatically by the increasingly ubiquitous nature of digital technologies. Yet, while those who work in the profession have been living through this dramatic change, our academic discipline has been moving at a slower pace, at times appearing quite unsure about how to proceed. This article focuses on the following three areas of opportunity for change in our discipline in relation to digital technologies: access and expectations, scholarship and community building, and accountability and partnering. http://tc.eserver.org/33496.html http://tc.eserver.org/33496.html This study examined the effect on survey results of having no neutral or mid-point on a Likert scale. Participants in a face-to-face omnibus survey were shown either a five point (with mid -point) or four point (no mid-point) Likert scale of importance on a card and asked to state their opinion about the importance of product labelling (additives, ingredients etc.) on packaged foods. This research provides some evidence that social desirability bias, arising from respondents' desires to please the interviewer or appear helpful or not be seen to give what they perceive to be a socially unacceptable answer, can be minimised by eliminating the mid-point ('neither... nor', uncertain etc.) category from Likert scales. There is also some evidence that the presence or absence of a mid-point on an importance scale produces distortions in the results obtained. http://tc.eserver.org/33508.html http://tc.eserver.org/33508.html Two widely disseminated approaches impose reductive boundaries on ethnographic research by privileging one context of meaning over other essential contexts. The first, emphasizing statistical validity, privileges the research community by recommending that the ethnographer's data analysis via coding agree with that of other raters from the research community. The second asserts that the ethnographer who comes closest to validity comes closest to presenting only the subject's point of view. Ethnography, however, comprises four essential, overlapping contexts: the phenomenal context (that which is observed/recorded), the site's cultural context (the subjects' outlook), the research community context, and the researcher's interior context, shaped by experience and education. Each of the four vantages has dominating tendencies, but if one does dominate to the exclusion of others, the reductive result is data-centered, thin description; subjects-centered groupthink; research community-centered groupthink; or researcher-centered solipsism. Although all contexts of meaning are important, none should fully eclipse the others. http://tc.eserver.org/33480.html http://tc.eserver.org/33480.html How you can educate yourself in user experience. The best ways to capture and present user research data. http://tc.eserver.org/33494.html http://tc.eserver.org/33494.html As user experience designers, a key component to nearly all the techniques we use in our practice is the one-on-one interview. It’s the basis of requirements gathering, usability testing, and task analysis. In order to remove our personal biases, expectations and opinions from the questions asked, I practice a kind of questioning technique called the nondirected interview. http://tc.eserver.org/33352.html http://tc.eserver.org/33352.html User research offers a learning opportunity that can help you build an understanding of user behavior, but you must resolve discrepancies between research findings and your own beliefs. http://tc.eserver.org/33243.html http://tc.eserver.org/33243.html Many IRBs recognize their unfamiliarity with the nature of Internet research and their lack of technical expertise needed to review related research protocols. To both protect human subjects and promote innovative and scientifically sound research, it is important to consider the ethical, legal, and technical issues associated with this burgeoning area of research. http://tc.eserver.org/33246.html http://tc.eserver.org/33246.html Online experiments may be helping researchers gather more data faster than ever before, but those advantages are coming with greater ethical challenges--threats to participant confidentiality, questions over whether the participants really understand what they're getting into and the possibility that less scrupulous researchers could steal your ideas. http://tc.eserver.org/32974.html http://tc.eserver.org/32974.html Although ethnography has become a common approach in HCI research and design, considerable confusion still attends both ethnographic practice and the metrics by which it should be evaluated in HCI. Often, ethnography is seen as an approach to field investigation that can generate requirements for systems development; by that token, the major evaluative criterion for an ethnographic studies is the implications it can provide for design. Exploring the nature of ethnographic inquiry, this paper suggests that “implications for design” may not be the best metric for evaluation and may, indeed, fail to capture the value of ethnographic investigations. http://tc.eserver.org/32896.html http://tc.eserver.org/32896.html The intention of this article is to open the readers eyes to the issues with trusting user edited content. Over time, the Wikipedia may balance out. Eventually, or possibly even now, user tests are being performed to see how much content is credible. Also, the academic communities could step up and decide unanimously that the Wikipedia is not a trusted body of information to use for research. Once this happens the Wikipedia will have to change the way information within their pages is handled to maintain existence. http://tc.eserver.org/32940.html http://tc.eserver.org/32940.html We know that we should do user research for projects. All the user-centred design material says so, we talk about it at conferences, we put it in proposals. We just know that it is a good thing to do. But when I talk to people about their actual projects, I find that very few people actually do user research. There are many many reasons (no time, no money, already know what users need etc etc etc). I think that part of the reason it doesn’t happen is also that we don’t have good tools to tell us just how much research to do, and even when it isn’t necessary at all to do research. http://tc.eserver.org/32708.html http://tc.eserver.org/32708.html Sufficient response rates are important for surveys. A survey that collects very little data may not contain substantial information. In order to collect successful responses, researchers must take into consideration the audience, the quantity of online surveys in circulation, and the potential for surveys reported as spam. These factors may result in lower respondent interest and acceptance of survey invitations. But there are ways to increase response rates! http://tc.eserver.org/32709.html http://tc.eserver.org/32709.html This guide provides information on writing successful and effective survey questions, creating survey flow and layout, calculating response rates, tips for increasing response rates, and the pros and cons of online surveys. (Plus an appendix of links and works cited for additional help in survey design.) http://tc.eserver.org/32617.html http://tc.eserver.org/32617.html Work activities that are mediated by information rely on the production of discourse-based objects of work. Designs, evaluations, and conditions are all objects that originate and materialize in discourse. They are created and maintained through the coordinated efforts of human and non-human agents. Genres help foster such coordination from the top down, by providing guidance to create and recreate discourse objects of recurring social value. From where, however, does coordination emerge in more ad hoc discursive activities, where the work objects are novel, unknown, or unstable? In these situations, coordination emerges from simple discursive operations, reliably mediated by information and communication technologies (ICTs) that appear to act as discursive agents. This article theorizes the discursive agency of ICTs, explores the discursive operations they mediate, and the coordination that emerges. The article also offers and models a study methodology for the empirical observation of such interactions. http://tc.eserver.org/32292.html http://tc.eserver.org/32292.html Google, the largest search database on the planet, currently has around eight billion web pages indexed. That's a lot of information. But it's nothing compared to what else is out there. Google can only index the visible web, or searchable web. But the invisible web, or deep web, is estimated to be 500 times bigger than the searchable web. The invisible web comprises databases and results of specialty search engines that the popular search engines simply are not able to index. http://tc.eserver.org/32293.html http://tc.eserver.org/32293.html When “Google” has become a synonym for “research,” how should faculty respond? And if the answer doesn’t lie in musty books and stacks of journals, are libraries still part of the answer? The problem is near-universal for professors who discover, upon assigning research projects, that superficial searches on the Internet and facts gleaned from Wikipedia are the extent — or a significant portion — of far too many of their students’ investigations. http://tc.eserver.org/32296.html http://tc.eserver.org/32296.html The present study examines whether the use of humor in scientific article titles is associated with the number of citations an article receives. Four judges rated the degree of amusement and pleasantness of titles of articles published over 10 years (from 1985 to 1994) in two of the most prestigious journals in psychology, Psychological Bulletinand Psychological Review. We then examined the association between the levels of amusement and pleasantness and the article’s monthly citation average. The results show that, while the pleasantness rating was weakly associated with the number of citations, articles with highly amusing titles (2 standard deviations above average) received fewer citations. The negative association between amusing titles and subsequent citations cannot be attributed to differences in the title length and pleasantness, number of authors, year of publication, and article type (regular article vs comment). These findings are discussed in the context of the importance of titles for signalling an article’s content. http://tc.eserver.org/32297.html http://tc.eserver.org/32297.html Qualitative analyses were used to launch a preliminary exploration of the dominant knowledge organization (KO) trends in the pre- and post-web eras. Data for this study was assembled by searching the Library, Information Science, and Technology Abstracts database for articles that have used the term `knowledge organization' or `information organization' in their titles, abstracts, or descriptors. Taken as a whole, these preliminary results suggest that the content of the KO literature has shifted since the advent of the web. Although classic KO principles remain prominent throughout both eras, the presence of new content areas, such as metadata, denotes a shift in KO trends. In the pre-web era, the literature was related in large part to indexing and abstracting. In contrast, cataloging and classification issues dominate the landscape in the post-web era. The findings from this paper will be of particular use to those interested in learning about upcoming trends in the KO literature. http://tc.eserver.org/32300.html http://tc.eserver.org/32300.html A review of recent developments in electronic publishing, with a focus on Open Access (OA) is provided. It describes the two main types of OA, i.e. the `gold' OA journal route and the `green' repository route, highlighting the advantages and disadvantages of the two, and the reactions of the publishing industry to these developments. Quality, cost and copyright issues are explored, as well as some of the business models of OA. It is noted that whilst so far there is no evidence that a shift to OA will lead to libraries cancelling subscriptions to toll-access journals, this may happen in the future, and that despite the apparently compelling reasons for authors to move to OA, so far few have shown themselves willing to do so. Conclusions about the future of scholarly publications are drawn. http://tc.eserver.org/32301.html http://tc.eserver.org/32301.html At the time when the Institute of Information Scientists was launched, well established principles of classification, especially faceted classification, provided an excellent springboard for developments in knowledge organization thereafter. The principles of thesaurus construction and use were worked out during the first two decades of the Institute's existence. Up until the end of the 1980s, most practical systems to exploit any of these vocabularies were held on cards, some of them highly ingenious. The subsequent arrival of the desktop computer, soon followed by the growth of networks providing access to an almost unimaginable quantity and variety of resources, has stimulated evolution of the knowledge organization schemes to exploit the technology available. Anecdotes of events and practical applications of controlled vocabularies illustrate this account of developments over the period. http://tc.eserver.org/32305.html http://tc.eserver.org/32305.html This paper explores the history of `the social' in information science. It traces the influence of social scientific thinking on the development of the field's intellectual base. The continuing appropriation of both theoretical and methodological insights from domains such as social studies of science, science and technology studies, and socio-technical systems is discussed. http://tc.eserver.org/32307.html http://tc.eserver.org/32307.html Bibliometrics has changed out of all recognition since 1958; becoming established as a field, being taught widely in library and information science schools, and being at the core of a number of science evaluation research groups around the world. This was all made possible by the work of Eugene Garfield and his Science Citation Index. This article reviews the distance that bibliometrics has travelled since 1958 by comparing early bibliometrics with current practice, and by giving an overview of a range of recent developments, such as patent analysis, national research evaluation exercises, visualization techniques, new applications, online citation indexes, and the creation of digital libraries. Webometrics, a modern, fast-growing offshoot of bibliometrics, is reviewed in detail. Finally, future prospects are discussed with regard to both bibliometrics and webometrics. http://tc.eserver.org/32319.html http://tc.eserver.org/32319.html Publication in quality journals has become a major indicator of research performance in UK universities. This paper investigates the notion of `quality journal' and finds dizzying circularity in its definitions. Actually, what a quality journal is does not really matter: agreement that there are such things matters very much indeed. As so often happens with indicators of performance, the indicator has become the target. So, the challenge is to publish in quality journals, and the challenge rewards gamesmanship. Vested interests have become particularly skilful at the game, and at exercising the winners' prerogative of changing the rules. All but forgotten in the desperation to win the game is publication as a means of communicating research findings for the public benefit. The paper examines the situation in management studies, but the problem is much more widespread. It concludes that laughter is both the appropriate reaction to such farce, and also, perhaps, the stimulus to reform. http://tc.eserver.org/32324.html http://tc.eserver.org/32324.html Well reported research published in conference and journal abstracts is important as individuals reading these reports often base their initial assessment of a study based on information reported in the abstract. However, there is growing concern about the reliability and quality of information published in these reports. This article provides an overview of research evidence underpinning the need for better reporting of abstracts reported in conference proceedings and abstracts of journal articles; with a particular focus in the area of health care. Where available we highlight evidence which refers specifically to abstracts reporting randomized trials. We seek to identify current initiatives aimed at improving the reporting of these reports and recommend that an extension of the CONSORT Statement (Consolidated Standards of Reporting Trials), CONSORT for Abstracts, be developed. This checklist would include a list of essential items to be reported in any conference or journal abstract reporting the results of a randomized trial. http://tc.eserver.org/32328.html http://tc.eserver.org/32328.html The typical structure of a scientific report involves highly standardized sections. The key concept of a scientific report is the reproducibility of results. Because not only clarity but also conciseness is a tool for the advancement of science, a new format using nested tables is proposed with the aim of improving the design of short reports in scientific journals, namely short communications, short technical reports, case reports, etc. This format is based on the ergonomic philosophy of visual encyclopaedias (one topic, one page) and on the quality system of the Deming's cycle (plan--do--check--act) for continuous improvement. This new editing tool has several advantages over existing forms, because it provides quick and ergonomic, reader-friendly research reports that, at the same time, would render a saving in terms of available space and publishing costs of the printed version of scientific journals. http://tc.eserver.org/32339.html http://tc.eserver.org/32339.html This article takes a broad, general perspective of scholarly communication in Africa, using a simple systems model based on the Lasswell formula. The model identifies and analyses the following components: Creators, Contents, Mediation, Users and Infrastructure. It recognizes that these are to be studied in their cultural, political, economic, legal and ethical contexts. Taking each component in turn, a number of critical issues and problems relevant to the North-South/South-North divide are identified and some observations are made on the position and roles of libraries. The article presents a list of desiderata and emphasizes that scholarly communication has both digital and analogue dimensions. It is a complex phenomenon that needs to be addressed holistically. http://tc.eserver.org/32291.html http://tc.eserver.org/32291.html An increasing number of robots harvest information on the world wide web for a wide variety of purposes. Protocols developed at the inception of the web laid out voluntary procedures in order to identify robot behaviour, and exclude it if necessary. Few robots now follow this protocol and it is now increasingly difficult to filter for this activity in reports of on-site activity. This paper seeks to demonstrate the issues involved in identifying robots and assessing their impact on usage in regard to a project which sought to establish the relative usage patterns of open access and non-open access articles in the Oxford University Press published journal Glycobiology, which offers in a single issue articles in both forms. A number of methods for identifying robots are compared and together these methods found that 40% of the raw logs of this journal could be attributed to robots. http://tc.eserver.org/32270.html http://tc.eserver.org/32270.html is paper presents early findings of a unique analysis that related questionnaire data to site usage as recorded in the transaction log reports of ScienceDirect, for the same people. Its focus is the differences in the online behaviour of three types of navigational users: those accessing the site via a gateway (either via a reference hyperlink or subject search facility), those using the on site search facility and those employing menus. Towards this end 16,865 sessions were analysed and grouped by navigational entry and compared over three types of online behaviour: the viewing of articles in press (AIP), the number of different journals viewed in a session and the viewing of old material. A strong association was found between form of navigation and behavioural trait. Those using menus were more likely to view AIPs, while those using the search facility were more likely to view a greater number of different journals and were more likely to view older material. This supports a hypothesis proposed by Nicholas et al. (2006) that use of the online searching facility increases the visibility of material irrespective of journal and age and results in a greater use of older material and a more diverse journal use compared to other online and off-line information retrieval methods. Although research has been undertaken on the different strategies that users employ to navigate and find their way around a collection of content (e.g. a digital library), this we believe is the first time the effect of different navigational strategies on outcomes (for example, what is viewed) has been investigated. http://tc.eserver.org/32277.html http://tc.eserver.org/32277.html The viability of KM partly rests on how researchers garner empirical support for their purported theories. One aspect of this would involve the evaluation of the evidence provided in KM research. This paper presents a comparative study of the evidence that is presented in scholarly and professional literature on KM. For this purpose, the paper introduces a typology of evidence to analyze the data obtained from the survey of the literature. The classification based on this typology reveals quantitative differences between the types of evidence put forth in the scholarly and practitioner literature. More interestingly, however, our analysis reveals differences in terms of the questions they ask, the perspective they adopt, and the methods they follow to convince others of the validity of their claims. We explain these differences in terms of the notions of `blackboxing' and `performance' borrowed from actor-network theory. http://tc.eserver.org/32235.html http://tc.eserver.org/32235.html Technical communication can be viewed as both a discipline and a profession. As a discipline, it concerns itself with the pursuit of knowledge and the development of theory. As a profession, it attempts to meet the needs of the individuals it serves through the application of knowledge and theory. Research links the discipline and the profession and sustains both by providing the bases from which to develop new areas of inquiry and to find solutions to problems. http://tc.eserver.org/32236.html http://tc.eserver.org/32236.html There have been many attempts to assess the state of research in our field. This article is our attempt to both (1) synthesize recent analyses, opinions, and conclusions concerning the status of technical communication research and (2) propose an action plan aimed at redirecting our field's agenda for its research. We explore these questions: What are the recent research trends in our field? What is and is not promising about our recent approaches to research? Where do we need to go next? What are the critical components for a new agenda for our research? http://tc.eserver.org/32165.html http://tc.eserver.org/32165.html Qualitative sampling methods have been largely ignored in technical communication texts, making this concept difficult to teach in graduate courses on research methods. Using concepts from qualitative health research, this article provides a primer on qualitative methods as an initial effort to fill this gap in the technical communication literature. Specifically, the authors attempt to clarify some of the current confusion over qualitative sampling terminology, explain what qualitative sampling methods are and why they need to be implemented, and offer examples of how to apply commonly used qualitative sampling methods. http://tc.eserver.org/32024.html http://tc.eserver.org/32024.html I now believe that the architects of a university's systems have extraordinary power and leverage to shape academic life in ways faculty often are only dimly aware of. Finally, we can help change the talk or narrative in our organizations about publications and reshape it to discussions about rewarding a blend of scholarship, research, publication, teaching, and service. Changing organizational talk is extremely difficult. Determining leverage points or openings for new language is hard to determine. Also, it's a challenge to determine ways to make that different language contagious, to make it stick. But I believe the challenge is worth pursuing, and it's work we should be good at. As Malcolm Gladwell (2000) points out in The Tipping Point, new language can be contagious, small actions can have big effects, and change can occur fast. In fact, if I were to step back into my Arcadian world of innocence where truth and beauty reigned, I might even believe that our colleagues and even our academic administrators have grown tired of the research bean-counting game and would welcome a new language, a different conversation, and a more growth-inducing set of values about the work we do. http://tc.eserver.org/31979.html http://tc.eserver.org/31979.html Recent management research imports rhetorical scholarship into the study of organizations. Although this cross-disciplinarity is heuristically promising, it presents significant challenges. This article interrogates management's use of rhetoric, contrasting it with communication studies. Five themes from management research identify how rhetoric is used as an organizational hermeneutic: The article demonstrates that management research conceptualizes rhetoric as a theory and as an action; as the substance that maintains and/or challenges organizational order; as being constitutive of individual and organizational identity; as a managerial strategy for persuading followers; and as a framework for narrative and rational organizational discourses. The authors argue that organizational researchers who study rhetoric characterize persuasive strategies as managers' most important actions. http://tc.eserver.org/31857.html http://tc.eserver.org/31857.html What happens when people want a company’s product, but are frustrated by the process of trying to get it? Obviously it should be reworked — but doing so can be easier said than done. When we’re asked to redesign a process, we often start by exploring the problem space with in-context research, which generates a large amount of data. That data tends to point teams in the direction of a number of possible solutions. But how should the team decide which direction is the right one? In such cases, I’ve found that Design Criteria — a set of rules a design team can follow — can be a key tool so when a design team creates or reworks a service or product, everything it does supports the user. http://tc.eserver.org/31786.html http://tc.eserver.org/31786.html Some struggles for prestige in academic technical communication are self-defeating and wasteful because of the clash between the material (or positive-sum) economy of the workplace and the positional (or zero-sum) economy of the academy. Some professors of technical communication create disrespect for themselves and their specialities because they create degrading representations of working people and their artifacts, they promote impossible standards, and they advance discredited or misleading theories. More profitable approaches to gaining prestige for academic technical communication include recognizing that not everyone can be the top person in the positional economy, studying works on the economics of prestige, and promoting the genuinely good works that already exist in academic technical communication. http://tc.eserver.org/31784.html http://tc.eserver.org/31784.html This article describes a study that examined the tables and figures in articles from a basic research journal, The Journal of Cell Biology, and compared them to tables and figures from an applied medical journal, The New England Journal of Medicine. Comparison of graphics between the two journals shows sharp differences in terms of range of graphics types, visual consistency within and between articles, or use of color. As the articles take into account what is needed by different audiences, the graphics help to build the credibility of the journal. The study also addresses the question of how scientific visuals contribute to the persuasiveness of a writer, looking at how the graphics within an article affect the credibility or ethos of the writer. http://tc.eserver.org/31622.html http://tc.eserver.org/31622.html To determine what amount to budget, discuss with an outside consultant the ballpark ranges for the types of research you want to conduct. Use the high-end numbers, plus estimated expenses, as your first budget recommendation. After the budget is approved, ask the consultant for a written, detailed proposal that will match the final amount that was allocated. http://tc.eserver.org/31619.html http://tc.eserver.org/31619.html Before conducting research beyond your own country’s borders, it’s important to consider a number of cultural differences that have significant implications for the success of the research. Angela Sinickas outlines some potential issues to consider. http://tc.eserver.org/31600.html http://tc.eserver.org/31600.html Regardless of the cause for your company’s resource crunch, focus on getting small wins as often as possible throughout your involvement in a project. This is a fairly common piece of advice that crops up time and time again, but it’s very much worth repeating. And it applies just as readily to both situations where time is short and those when there’s just not enough of you to go around. http://tc.eserver.org/31589.html http://tc.eserver.org/31589.html This month's column is a quiz. I'll set up some scenarios, you choose which research approach you think is best. At the end, I'll defend why I think my own answers are right! http://tc.eserver.org/31592.html http://tc.eserver.org/31592.html The wonders of technology have opened up easy-to-use on-line survey creation and analysis. Yet if you take the numbers the surveys provide at face value, you may be under-representing your audience's true responses. The following examples demonstrate how to phrase questions for more accurate results. http://tc.eserver.org/31591.html http://tc.eserver.org/31591.html All too often companies conduct a survey and do nothing with the results. This problem can be avoided by making sure that management is committed to acting on the findings before you even conduct the research (the topic of this month's column) and developing highly actionable research tools (covered last month). http://tc.eserver.org/31594.html http://tc.eserver.org/31594.html All too often companies conduct a survey and do nothing with the results. This problem can be minimized through developing a highly actionable survey in the first place (the topic of this month's column) and making sure that management is committed to acting on the findings (to be covered next month). Here are some suggestions for developing a survey that leads to highly actionable results. http://tc.eserver.org/31593.html http://tc.eserver.org/31593.html Who has time to do communication audits anymore? Only the lucky few. The author shows ways to find out everything you need to know, just as fast as you need to know it. http://tc.eserver.org/31595.html http://tc.eserver.org/31595.html The number of surveys to send out depends on how many employees you have and what rate of response you are likely to achieve. If you have a relatively small number of employees, you might need to send out surveys to everyone. If you have over several thousand employees, you would need only 500-600 completed surveys to have fairly reliable results for your population as a whole, assuming the respondents accurately reflect the demographics of the entire group. So, if you expect to have a 100% response rate, you would mail out surveys to a random sample of 600. More realistically, if you typically have a response rate of 50%, you'd need to survey 1,200 people (600 divided by 0.5). http://tc.eserver.org/31573.html http://tc.eserver.org/31573.html The Human Research Institute has conducted extensive studies of the proper form of Machine-Human Interaction (MHI). Most of our work has been summarized in our technical report series and was presented at the last global MHI symposium. This report summarizes the key findings in nontechnical language, intended for wider distribution than just the specialized designer machines. http://tc.eserver.org/31574.html http://tc.eserver.org/31574.html 编者：本书最后部分，作者比较了由机器开发的设计原则和由人总结的设计原则。下文中是机器对于如何与人交流的想法。 http://tc.eserver.org/31521.html http://tc.eserver.org/31521.html Organizational communication is centered on inspiring and managing change, so it makes sense that communication professionals are seeing a more critical role for research in understanding and reaching their most important stakeholder relationships (employees, customers, suppliers, dealers, etc.). When a company is undergoing significant changes (i.e., a merger, acquisition, slumping sales, a product launch), research can pinpoint exactly where the issues and communication needs are. Oftentimes, such information is considered and then only used in limited ways. So how does a company proceed in bringing research results to life? It’s important to review how the research and tactical elements of communication vehicles are matched up. http://tc.eserver.org/31501.html http://tc.eserver.org/31501.html Reputation risk has become an increasingly important item on the boardroom agenda. Conscientious and/or beleaguered company directors are turning to research for a sense of the health of their world and, in turn, the measure of the responsibilities they must assume. Like a ‘wellperson clinic,’ objective and independent research is increasingly being used to test perceptions and expectations and monitor the weak signals or murmurs that may either support them or destroy them in the years, if not months, ahead. For the reluctant directors out there, new-style regulation is ensuring that being pessimistic is no way to run a company. Beyond tarnished personal reputations, the penalties for poor risk management and oversight can range from unlimited fines and censure to imprisonment. http://tc.eserver.org/31453.html http://tc.eserver.org/31453.html Over the years, numerous studies have boasted the connection between internal communication and bottom-line results. These studies, though valuable for establishing a connection, do not delve into the important question of how. How does communication impact the bottom line? Which communication practices add the greatest value? Can communicators do to make their internal communication programs contribute to organizational success? http://tc.eserver.org/31350.html http://tc.eserver.org/31350.html During 1990–2002, the journal Current Science has published 291 review articles: biological sciences 135, medical sciences 53, physical sciences 31, chemical sciences 30, agricultural sciences 27, and geological sciences 15. Author synchronous self-references in each biological sciences review article and diachronous Science Citation Index (SCI) citations per review article have correlation 0.4. Recency for synchronous self-references was six years and one month, whereas half-life considering diachronous SCI citations was two years and five months. Review articles receiving ten or more SCI citations are identified. Editors of science journals may take into consideration recency while approving review submissions. http://tc.eserver.org/31342.html http://tc.eserver.org/31342.html The terms risk communication, crisis communication and risk management are often used interchangeably. Crisis communication we understand to mean communicating once the crisis has hit. Risk management entails ensuring as far as possible that risks do not become a reality. Risk communication is part of risk management—informing responsibly on the extent of risk. http://tc.eserver.org/31259.html http://tc.eserver.org/31259.html We've all heard (perhaps too many times) that we live in a global economy, where change has become constant, that we are bombarded by a multitude of messages and, as a result, suffer from a common ailment: information overload. While advances in technology have had a major role in bringing us to this point, they also provide us with the tools to fight back. No longer passive victims, we are now in charge. We search for the information we want and—with the flick of the remote control, a click of the mouse or by just tuning out—we delete what we don't want. For consumers of information, this works. For communicators, this doesn't. http://tc.eserver.org/31185.html http://tc.eserver.org/31185.html For all the hand-wringing over whether Wikipedia is a legitimate source for completing college assignments, some professors are quietly incorporating it into their classrooms and even their research. Others, noting features of the Web site that contribute to inaccuracies and shortchange the value of expertise, are building variations on the model that are more amenable to academics and to peer review. http://tc.eserver.org/31092.html http://tc.eserver.org/31092.html What is the biggest problem I face almost every time a client hires me to do something about a web project going awry? They don't know a thing about their users. They don't have a clue, whatsoever. Unbelievable but true! http://tc.eserver.org/30998.html http://tc.eserver.org/30998.html Researchers, including students, must accommodate to the mutating character of hyperlinks on the World Wide Web. A small study of citations in three volumes of BCQ demonstrates the phenomenon of 'URL rot,' the disappearance of sites cited in the sample articles. Digital technology itself is now being used to create pockets of permanence, but with the understanding that preservation of content is only one ingredient in the mix of media and format migration. Databases like JSTOR offer digitally preserved copies of many scholarly journals. Online journals and search engines may offer their own archives. In general, researchers should cite digital articles in databases where possible and consider avoiding references to online journals with print editions. http://tc.eserver.org/30883.html http://tc.eserver.org/30883.html The cluster analysis process looks for groups of visitors in the data, where the people within the groups have something in common but the commonality is different from group to group. http://tc.eserver.org/30884.html http://tc.eserver.org/30884.html In part one of this series, I examined visitor segmentation, a data-mining technique. Now, let's look at how data mining can be used to understand important visitor behavior over time. http://tc.eserver.org/30881.html http://tc.eserver.org/30881.html Tools to build an effective Web measurement strategy on a tight budget. http://tc.eserver.org/30841.html http://tc.eserver.org/30841.html Teachers face two serious difficulties when assigning research papers. The first appears to be an issue of motivation but is really one of mental disposition. Many students are so deeply influenced by contemporary visual culture--especially by film--that they lack familiarity with close reasoning. They are accustomed to absorbing entertaining, but loosely connected, streams of images in an impressionistic way and are uneasy and anxious when given a major assignment in an exclusively written medium. Inexperienced in the systematic compilation and analysis of information, they often perform poorly. These students may appear to be unenthusiastic about their topics; in fact, they do badly because they are methodologically disoriented. They run aground while sailing in the unfamiliar seas of organized, sequential, linear logic. This problem often shows itself in the frequent, and frequently gratuitous, use of illustrations in research papers. Instructors often comment that 'students love pictures.' It would be more accurate to say that students understand pictures and are comfortable with them. The second difficulty is a by-product of the Web. Plagiarism has become so widespread that it poses a real threat to the academic enterprise. Yet its detection is both difficult and time-consuming, and an instructor must be on absolutely solid ground before bringing a student up on such serious charges. Furthermore, even if available, an expensive counter-plagiarism program such as Turnitin cannot always deliver conclusive evidence. Plagiarism must be addressed, but today, articles that existed previously only in print can be optically scanned, free essays are available online, and papers can be purchased and downloaded from numerous commercial outlets. We have addressed both of these problems by strategically using appropriate motion pictures as entrees into the subject matter and as points of comparison to help organize research papers. We first provide our students with a list of films that bear on relevant topics. http://tc.eserver.org/30754.html http://tc.eserver.org/30754.html Suggests that search engines are useful but limited in their application for competitive intelligence searching on the internet, and highlights the importance and effectiveness not just of structured searching but also of creativity. Explains some of the technical limitations of internet searching and suggests conditions in which a competitive intelligence search may be made more effective, pointing out that the value an information professional adds is in having some idea in advance of what they are likely to find. Gives details of what search engines will and will not retrieve, and illustrates how search strategies can be improved through use of the available filtering syntax. Suggests that using Boolean logical operators and other features directly in the search box is likely to produce better results than simply relying on the search engine's advanced search feature. Concludes by re-emphasizing the need for a creative mindset, building on some structure. http://tc.eserver.org/30743.html http://tc.eserver.org/30743.html The Guild Publishing Model is a workable and presently working model, taken seriously in computer science, economics, business, and demography among other fields; however, it has not entered the discussion of scholarly electronic communication. Instead, for example, discussion of scholarly communication in high energy physics focuses on arXiv.org, the repository model. We believe that this is a mistake; the GPM is an important and significant model that is worth noting, examining, and extending to other fields. The GPM can provide rapid sharing of information and increased comprehensive research access for those in academic departments or research institutes with small libraries, and it is an economically feasible model for institutions with basic computing support. The GPM is flexible, set up locally, according to interest, need, and available resources. http://tc.eserver.org/30744.html http://tc.eserver.org/30744.html As scholars and researchers, we are often called upon to separate the high-quality materials from the bad. What are the methods by which quality control is established and what are the indicators that allow a user to recognize the good materials? http://tc.eserver.org/30714.html http://tc.eserver.org/30714.html This paper reports findings from an exploratory study about how students majoring in humanities and social sciences use the Internet and library resources for research. Using student discussion groups, content analysis, and a student survey, our results suggest students may not be as reliant on public Internet sites as previous research has reported. Instead, students in our study used a hybrid approach for conducting course-related research. A majority of students leveraged both online and offline sources to overcome challenges with finding, selecting, and evaluating resources and gauging professors' expectations for quality research. http://tc.eserver.org/30717.html http://tc.eserver.org/30717.html This paper reports findings from an exploratory study about how students majoring in humanities and social sciences use the Internet and library resources for research. Using student discussion groups, content analysis, and a student survey, our results suggest students may not be as reliant on public Internet sites as previous research has reported. Instead, students in our study used a hybrid approach for conducting course-related research. A majority of students leveraged both online and offline sources to overcome challenges with finding, selecting, and evaluating resources and gauging professors' expectations for quality research. http://tc.eserver.org/30710.html http://tc.eserver.org/30710.html This exploratory study examines the use of online citations, focusing on five leading journals in journalism and communication. It analyzes 1126 URL reference addresses in citations of articles published between 2000 and 2003. The results show that only 61 percent of the online citations remain accessible in 2004 and 39 percent do not. The content analysis also shows that .org and .gov are the most stable domains. Error messages for 'dead' URL addresses are explored. The instability of online citations raises concerns for researchers, editors and associations. http://tc.eserver.org/30591.html http://tc.eserver.org/30591.html It is important for us to gain knowledge about our audiences before we start developing our information packages. It is equally important for us to get feedback after we have produced our information so that we know how well it was received by our audiences. http://tc.eserver.org/30563.html http://tc.eserver.org/30563.html It's always interesting looking back at the evolution of a profession. By reviewing the past, you can gain new and important insight for the future. how to plan for multinational considerations, from document translation to user interfaces. http://tc.eserver.org/30514.html http://tc.eserver.org/30514.html This paper takes a look at what is being said in various disciplines (technical writing, journalism, education, psychology, user interface design, and visual arts) in an attempt to answer the question 'What is visual literacy?' A corollory is 'How will I know when I have achieved it?' A working definition of visual literacy has many implications for how we train technical writers in order to meet the professional challenges of the future. http://tc.eserver.org/30437.html http://tc.eserver.org/30437.html Discusses reasons that practitioners read research papers and the obstacles that they face when reading research papers. Jarrett provides several examples and suggestions for improving the accessibility of research papers for practitioners. Her suggestions include writing clear titles, ensuring that the abstract states the study population and limitations of the study, and ensuring that the conclusions are written clearly. She also discusses her criteria for determining whether or not a research paper is relevant to her work. http://tc.eserver.org/30423.html http://tc.eserver.org/30423.html Research provides the basis for technical communication practices. Such research, conducted in the United States, is readily available to STC members through the Proceedings, Technical Communication, and other technical communication journals. However, research being performed in other countries is not so readily available to those in this country who may need it. http://tc.eserver.org/30424.html http://tc.eserver.org/30424.html This interim report shows that the research program sponsored by STC in its publications is becoming more annecdotal each year, relying less and less on research for support of its generalizations. http://tc.eserver.org/30427.html http://tc.eserver.org/30427.html The more integrated a discipline is, the greater the likelihood that the researchers are sharing ideas and the greater the chances are for developing theories and models to support the knowledge base. A fragmented discipline offers few connections between discussions and research. This study of technical communication literature reports and reflects upon the dialogue established among practitioners, researchers, and scholars as theories are built. A continuum--fragmented to integrated--places areas of study in technical communication and offers an interpretation of the field. http://tc.eserver.org/30371.html http://tc.eserver.org/30371.html Style checkers are software programs designed as writing tools. Despite their popularity in both academic and industrial settings, the effectiveness and advisability of using the technology is still unproven. A main issue is the ability of users to determine whether the program's suggestions are useful and to ignore inappropriate advice. Freshmen composition students, beginning technical writing students, and advanced technical writing students were asked to mark all suggestions made by RightWriter 4.0 as 'useful,' 'wrong,' or 'ignored.' Results show that all students ignored approximately 50% of the suggestions; however, freshman writers perceived a larger percentage of the suggestions that they ignored to be wrong rather than just not useful. http://tc.eserver.org/30305.html http://tc.eserver.org/30305.html Over the years, there has been much debate and discussion in the Society as to whether technical communication is a field, an endeavour, a profession or a discipline, none of the above or all of the above. The topics of professionalism, certification and accreditation have often appeared in the pages of Technical Communication and Intercom. I would like to take the opportunity to review the status of technical communication and to highlight the role of research in technical communication. http://tc.eserver.org/30265.html http://tc.eserver.org/30265.html The purpose of research in technical communication is to determine effective methods of communicating information to target audiences. This two-part workshop will provide hands-on activities for the participants. One leader will define strategies for locating sources and evaluating the literature; another will offer guidelines for the study design, collecting and analyzing data; another will help participants learn how to report results accurately for a given audience; and one leader will help participants learn how to write effective grant proposals. From this workshop, we should develop model strategies from which we can obtain evidence of effective methods for communicating information. http://tc.eserver.org/30251.html http://tc.eserver.org/30251.html Whether we are new or experienced technical communicators, formal and continuing education and training are vital for our careers. And the basis for much of our education and training is developed from research. http://tc.eserver.org/30095.html http://tc.eserver.org/30095.html Faculty are strongly interested in issues related to scholarly communication.a Faculty generally conform to conventional behavior in scholarly publication, albeit with significant beachheads on several fronts. Faculty attitudes are changing on a number of fronts, with a few signs of imminent change in behaviors. The current tenure and promotion system impedes changes in faculty behavior. On important issues in scholarly communication, faculty attitudes vary inconsistently by rank, except in general depth of knowledge and on issues related to tenure and promotion. Faculty tend to see scholarly communication problems as affecting others, but not themselves. The disconnect between attitude and behavior is acute with regard to copyright. University policies mandating change are likely to stir intense debate. Scholars are aware of alternative forms of dissemination but are concerned about preserving their current publishing outlet. http://tc.eserver.org/29756.html http://tc.eserver.org/29756.html This commentary describes and critiques criteria that, according to results from an Association for Business Communication (ABC) member survey, are having an impact on quality judgments about our journals. ABC members rank the Journal of Business Communication and Business Communication Quarterly as top research and pedagogical journals in business/management communication, a finding corroborated by a larger study of academics in business and technical communication. However, the growing importance of citation counts and journal rankings currently disadvantages our journals, presenting us with professional obligations and personal dilemmas in relation to them. The authors' purpose is to raise awareness of the various determinants of perceptions of journal quality, to explore the communal views of ABC members on this issue, and to seek ways of enhancing the value of business/management communication research in the academic marketplace. http://tc.eserver.org/30286.html http://tc.eserver.org/30286.html The Research and Technology stem offers 47 sessions in the areas of usability, online documentation, hypertext and multimedia, the Internet, advancing technology, and academic research--including a few miscellaneous topics. As much as possible, the sessions in each area have been scheduled in different time slots. http://tc.eserver.org/29567.html http://tc.eserver.org/29567.html The deep niche--the rolling 'interest tribe' comprised of that day's enthusiastic, new audience--is something that publishers must acknowledge, and accommodate in our business plans, if we are to sustain ourselves. The Web is not merely a threat to publishers--it can also be the means to connect to the people we most want to reach: the interested reader. http://tc.eserver.org/29570.html http://tc.eserver.org/29570.html In this report we examine the change in citation behavior since the introduction of the arXiv e-print repository. It has been observed that papers that initially appear as arXiv e-prints get cited more than papers that do not. Using the citation statistics from the NASA-Smithsonian Astrophysics Data System, we confirm the findings from other studies, we examine the average citation rate to e-printed papers in the Astrophysical Journal, and we show that for a number of major astronomy and physics journals the most important papers are submitted to the arXiv e-print repository first. http://tc.eserver.org/29568.html http://tc.eserver.org/29568.html Scholarly communication through Open Access (OA) journals has become a global phenomenon. This article reports on a study that measures the value of OA journals based on citation counts (ISI's Journal Impact Factor). It compares three highly ranked commercial electronic journals to five OA electronic journals. The non-OA journals are MIS Quarterly, Journal of American Medication Informatics Association, and Annual Review of Information Science and Technology; the five OA journals are Ariadne, D-Lib Magazine, First Monday, Information Research, and Information Technology and Disabilities. The criteria are established by ten major databases: Thompson's ISI, American Psychological Association's PsycInfo, Latin American and Canadian Health Science's LILCS, National Medical Library's MEDLINE, Scientific Electronic Library's SciELO, The IOWA Guide, CSA's LISA, EBSCO's LISTA, H.W. Wilson's Library Literature and Information Science, and R.R. Bowker's Ulrich International Periodical Directory. These basic criteria are categorized under 11 broad issues: availability, authority and review policy, scope and coverage, exhaustiveness of articles, page format, availability of hyperlinks, currency, updating policy, search facility, and other miscellaneous issues. Ten years' growth of Library and Information Science (LIS) OA journals has been measured by counting articles manually. During the last ten years the highest number of articles was published by First Monday, followed by D-Lib Magazine and Ariadne; the average number of articles per issue reported in Ariadne ranks first. http://tc.eserver.org/29572.html http://tc.eserver.org/29572.html This ability to provide evidence and evaluate arguments is critical to a liberal arts education or an engineering one. Hence, the interface between the document and the verified repository not only ensures correctness and eliminates error by construction, but also gives depth to the article, from the inserted math to its very foundations. http://tc.eserver.org/29566.html http://tc.eserver.org/29566.html This study reports on five disciplinary case studies that explore academic value systems as they influence publishing behavior and attitudes of University of California, Berkeley faculty. The case studies are based on direct interviews with relevant stakeholders -- faculty, advancement reviewers, librarians, and editors -- in five fields: chemical engineering, anthropology, law and economics, English-language literature, and biostatistics. The results of the study strongly confirm the vital role of peer review in the choices faculty make regarding their publishing behavior. The perceptions and realities of the reward system keep faculty strongly adhered to conventional, high-stature print publications (and their electronic surrogates) as the means of reporting research and having it institutionally evaluated. Perceptions of electronic-only publications are frequently negative because those venues are considered to lack strong peer review and are, consequently, believed to be of relatively lower quality. There is much more experimentation, however, with regard to means of in-progress communication, where single means of publication and communication are not fixed so deeply in values and tradition as they are for final, archival publication. We conclude that approaches that try to 'move' faculty and deeply embedded value systems directly toward new forms of archival, 'final' publication are destined largely to failure in the short-term. From our perspective, a more promising route is to (1) examine the needs of scholarly researchers for both final and in-progress communications, and (2) determine how those needs are likely to influence future scenarios in a range of disciplinary areas. http://tc.eserver.org/29249.html http://tc.eserver.org/29249.html This paper offers a perspective on the directions in which hypermedia infrastructure research will move in the next several years. The perspective is based on the authors' experiences and insights from a decade of active participation in this research area. After a review of hypermedia infrastructure research, the paper focuses on two particular threads of such research named 'multiple open services' and 'structural computing'. We believe that these threads show much promise for the future. http://tc.eserver.org/29214.html http://tc.eserver.org/29214.html This article presents the history, purposes, outcomes, and significance of the CCCC Outstanding Dissertation Award in Technical Communication during its first five years. It analyzes the topical areas and research methods of the 34 dissertations nominated for the award from 1999 to 2003, as well as the evaluations of the judges. Methods of the nominated dissertations are interpretive (41%) and empirical (59%), but many dissertations combine methods. In the empirical category, qualitative methods (17) outnumber quantitative methods (3). The most frequent topical areas are workplace practice (8), rhetoric of the disciplines (7), and information design (6). Topics that are not widely investigated include issues of race and class and international communication. http://tc.eserver.org/29200.html http://tc.eserver.org/29200.html Although the rhetoric of relatively stable scientific disciplines has been studied extensively, less attention has been paid to discourse formation in young disciplines. The author extends recent theories of genre and disciplinary discourse in a close rhetorical analysis of early papers in ethnological science. Practitioners apply extant rhetorical resources to new disciplinary problems as they learn to identify themselves as participants in a collective project. The young discipline 'learns' its discourse from its practitioners.