#30417
Controlling Quality, Controlling Costs 
By developing a strategic plan, finding out if we are producing the right learning products in the most efficient way, and changing to a minimalist document design, we can meet the challenges of the present business environment. Since many of us are now expected to produce more with less while maintaining or improving the quality of the products we produce, we need to manage our function better. By following the suggestions in this paper, you will be able to: communicate the importance of your function; get control of your function; demonstrate how you add value to your companies' products.
Mattingly, William A. STC Proceedings (1993). Articles>Management>Quality>Assessment
#29645
Essential Ingredients for Success in a Quality Improvement Program
This paper describes what we learned during the development and implementation of a quality improvement program in the Documentation Development Division at SAS Institute Inc. Our division includes 48 writers and 12 editors. What we learned is that a quality improvement program needs to preserve collegiality, be repeatable and improvable over time, and be part of an integrated effort to create and maintain documentation standards and guidelines.
House, Ken and Dan Harrell. STC Proceedings (2005). Articles>Management>Quality
#23384
Quality Systems (QS) have become essential for (inter-)national competition. Companies spend large amounts of money for 'measuring' quality defined by national and international standards. Quality, however, is a value, and like creeds and ideologies values cannot be measured with scientific exactness and are difficult to control. Total Quality Management (TQM) and other standardized concepts take that idealistic dimension into account. Certification according to ISO 9000, for instance, covers only about 50% of a TQM implementation.
Bock, Gabriele. TC-FORUM (1998). Articles>Project Management>Quality>Standards
#30545
Project and Quality Management for Beginners 
This discussion is intended for people who have recently assumed project management responsibilities (or want to). Project and quality management is about developing a plan, working the plan, and evaluating the results.
Teich, Thea and Bill Houston. STC Proceedings (1993). Articles>Project Management>Quality
#24338
Quality Management in Software Development Projects
How do you ensure that business software systems will be good quality, i.e. they will meet the business need and have few bugs? How might 'testing' be perforned at the requiremenst and design stages?
Roberts, Mike Harding. HRA Consulting (2004). Articles>Project Management>Quality
#34233
How do we know whether content is any good? This simple question does not have a simple answer. Yet, I think having a good answer would help us show our employers and clients why their content needs to improve and how their content compares to the competition’s.
Jones, Colleen. UXmatters (2009). Articles>Content Management>Quality>Assessment
