http://tc.eserver.org/dir/Articles/Management/Policies-and-Procedures/Technical-Writing A listing of the most recently indexed works about Articles and Management and Policies and Procedures and Technical Writing in the field of technical communication (and technical writing). en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Management/Policies-and-Procedures/Technical-Writing http://tc.eserver.org/20134.html http://tc.eserver.org/20134.html While ‘quality’ is no longer the most popular buzz-word, there is still a need for thorough understanding of what it means to document a quality program. In preparing for ISO 9000 certification, I developed useful techniques which can be used to improve quality in other documentation tasks. Even if you're not involved in ISO 9000, it can serve as a good general model for documentation management. This paper briefly describes the ISO 9000 standard and the process of certification, how documentation in a quality program is different than usual technical documentation. and some of the useful tools and techniques.