http://tc.eserver.org/dir/Articles/Management/Policies-and-Procedures A listing of the most recently indexed works about Articles and Management and Policies and Procedures in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Management/Policies-and-Procedures http://tc.eserver.org/34453.html http://tc.eserver.org/34453.html Formal Web Governance is a way to mitigate risks and liabilities associated with large Web sites. Using a framework to develop and document Web-specific policies and standards creates a playbook by which an organization can manage its Web presence. http://tc.eserver.org/29555.html http://tc.eserver.org/29555.html An ongoing tension within Wikipedia is characterized as the inclusionists versus the exclusionists. The inclusionists argue that one of Wikipedia's core values is that it should be open to all ideas, that truth emerges from a variety of directions. Better to include than exclude. The exclusionists see Wikipedia's utilitarianism diminished if too much froth clouds the valuable information inside. These people delete material they consider inappropriate. The case offers students a chance to understand issues such as how online cultures are made and maintained, the power of self-policing organizations, the question of whether the service is drifting from its core principles, and whether a Wikipedia-like concept can work in a business setting. http://tc.eserver.org/23793.html http://tc.eserver.org/23793.html It takes skills in three different areas to manage a company-wide policy and procedures project. First, people must be organized and motivated to participate. Executive support is critical here. And the persons actually performing the tasks must be the ones to document it. Second, the project must be clearly defined and tracked. The document creation and review process must be structured simply, to take full advantage of the documentation team’s limited time. Finally, the information published must be accurate and controlled. Work processes should be analyzed before the procedures are documented, and published procedures must be distributed to specified manual holders. http://tc.eserver.org/20134.html http://tc.eserver.org/20134.html While ‘quality’ is no longer the most popular buzz-word, there is still a need for thorough understanding of what it means to document a quality program. In preparing for ISO 9000 certification, I developed useful techniques which can be used to improve quality in other documentation tasks. Even if you're not involved in ISO 9000, it can serve as a good general model for documentation management. This paper briefly describes the ISO 9000 standard and the process of certification, how documentation in a quality program is different than usual technical documentation. and some of the useful tools and techniques.