#35382
Business Communications and Meetings to Become Steady Stream of Enterprise 2.0 Content?
Cisco's $3.2 billion intended acquisition of WebEx has me thinking of what Charles Giancarlo, Cisco's chief development officer, calls "this next wave of business communications." What do you suppose he means?
Gardner, Dana. ZDNet (2007). Articles>Business Communication>Content Management
#35812
Introducing Business Activity Monitoring 
Typically, an organization's processes span multiple systems, channels, applications, departments, and external partners. In this case, how do we monitor such processes? What is the current state of the organizational processes? What is the benchmark for poorly-performing processes and exceptional processes? Most of the time, organizations are unable to answer such questions, or only have a vague idea for various reasons. Either they are monitoring the process with a very limited scope, or the mechanisms for monitoring the process are not in place to allow such details to be available. We rarely find organizations with process owners having an end-to-end view of a process. The big picture of a process is not available to the decision makers on a real-time basis.
Juric, Matjaz B. and Kapil Pant. Packt (2008). Articles>Project Management>Assessment>Business Communication
#35813
After new product releases or service updates, a torrent of disparate corporate information follows based on the perceived requirements for each team to show their worth. Sales collateral, Marketing webcasts, Support knowledgebase articles, Engineering release notes, and internal reference guides from formal Documentation teams stagger out like drunken sailors looking for their ship after a Cinderella liberty. Add to this meandering information all of the informal input from bloggers, social sites, forums, and independent Web sites, and you have a fog of information to stumble through to find real knowledge and employ best practices for purchased products and services.
Hiatt, Michael. Mashstream (2007). Articles>Content Management>Organizational Communication>Business Communication
