#20932
Lessons from the Novartis InfoWeb: Creating a Successful Knowledge Management System 
Discussion of a global knowledge management system created in Lotus Notes for Novartis Consumer Health.
Quesenbery, Whitney. WQusability (1999). Articles>Knowledge Management>Usability
#27891
Lessons From The Trenches: DocZone.com Is Doing It With DITA
Interviews Chris Hill of DocZone.com and explores the lessons his firm learned while implementing the Darwin Information Typing Architecture (DITA).
Abel, Scott. Rockley Group, The (2006). Articles>Content Management>XML>DITA
#13716
Lessons from Y2K for Strategic Management of Information and Communication Technology 
Y2K was a unique event, particularly for any organization that relies on information and communication technology to accomplish its mission and adhieve its strategic goals. There were various impacts on the design, development, and maintenance of systems and applications throughout the organization, as well as various impacts on the roles and responsibilites of people who deal with them. The fact that Y2K did not result in widespread catastrophic failures actually makes it a richer potential source of critical lessons for longterm strategic management of information and communication technology. We are now in a position to learn from this 'test' and apply those lessons to evolving organizational strategies for managing information and communications. This presentation explores issues and initial progress in the following five areas: (1) organizational roles and responses; (2) information gathering, use, and value; (3) life cycle management of systems and software; (4) information assurance and critical infrastructure protection; and (5) understanding the relationship between risk and response.
Haselkorn, Mark P. International Society for the Systems Sciences (2000). Articles>Management>Communication
#31254
Lessons Learned in the Corporate Blogosphere
As the publisher of CEO Blog Watch, I pay close attention the evolution of corporate communication, especially as it pertains to blogging. In fact, the mission of CEO Blog Watch is to chronicle the continued rise of corporate and CEO blogs. As someone who monitors CEO blogging, I can tell you that the most commonly asked question on the subject is, "Should a CEO blog?" Here's my take on the subject.
Cornett, Brandon. Communication World Bulletin (2007). Articles>Business Communication>Management>Blogging
#30771
Let's Learn How Not To Mess Up With Your Web Site Content
Every web site is conceived and designed keeping in view a particular purpose to serve. The aim of web site may vary: some web site intends to showcase products or services of the company it belongs to, some provides information to its target audience, or some just exposes its company on the web in a brand building exercise. This is to note that whatever be the nature of web site, web copy plays it own crucial role in furthering the interest of the site. It is imperative that web content is easy-to-read, easy-to-find, and easy-to-understand.
Azam, Rahbre. Insider Reports, The (2008). Articles>Web Design>Content Management>Usability
#22157
Leveraging Complex Content for the Support Chain
The support chain is becoming increasingly important as we begin to understand the deep underlying economic trends of the last half-century.
Osnat, Rani. ComTech Services (2001). Articles>Content Management>Technical Writing
#11917
The Life Cycle of a Technology: Why it is So Difficult for Large Companies to Innovate
Donald Norman recommends a list of books on human-centered design.
Norman, Donald A. JND.org (1998). Articles>Management>Technology
#22456
Review: Life in the New Work Order, or What Was I Doing Reading Death March? 
So what is there in this book for the technical writer? There is some obvious advice, such as don't enforce a process that gets in the way of reaching goals; and don't try out radically new tools on this project. There is also good advice that most of us would take years to discover on our own, about the high-level politics that might help the project and some strategies to try during negotiation. If you are managing a group, it also gives some ideas on the different social roles that every team seems to need.
Lizak, Samantha. TECHWR-L (2004). Articles>Reviews>Project Management
#24652
The Limits of Content Management Systems
The promise of content management systems as presently implemented in large corporations will never be fulfilled.
Albing, Bill. KeyContent.org (2004). Articles>Content Management
#30703
The Link Between Leadership Style, Communicator Competence, and Employee Satisfaction 
The current study examined the influence of supervisor communicator competence and leadership style on employee job and communication satisfaction. Participants were 220 individuals (116 men and 104 women) working full-time for a variety of companies in the Midwest. The findings indicated a strong relationship between supervisors' communicator competence and their task and relational leadership styles, with supervisor communicator competence being a stronger predictor of employee job and communication satisfaction. More specifically, the findings indicated that supervisor communicator competence accounted for 68% of the variance in subordinate communication satisfaction and nearly 18% of the variance in subordinate job satisfaction. More important, these findings provide an association between communication, leadership, and employee job and communication satisfaction.
Madlock, Paul E. JBC (2008). Articles>Management>Business Communication>Workplace
#22795
Long-Distance Teams: Facing the Challenges
Offers advice for managers of long-distance teams on working across time zones, accommodating team members' cultural norms, easing the difficulties of language differences, and nurturing team spirit.
Legg, Kathy A. Intercom (2004). Articles>Project Management>Collaboration>Online
#23444
In 1991 the University of Applied Sciences (Fachhochschule) in Hanover was the first German academic institution to teach technical writing. Since then our curriculum has been subject to changes and it still is: Developing a curriculum is an ongoing process.
Baumert, Andreas. TC-FORUM (1999). Articles>Education>Management>Germany
#25704
Most open source content management software is useless. The only thing worse is every commercial CMS I've used. But it doesn't have to be that way.
Veen, Jeffrey. Adaptive Path (2004). Articles>Content Management
#31319
The Making of a Successful Entrepreneur: Tapping into Drive, Direction, and Common Sense
When Christopher Gergen talks about what it takes to be an entrepreneur, he speaks as someone who's been there, done that, and is still doing it today. In 1994, he left the security of a burgeoning career as a writer for CNN Headline News to move to Santiago, Chile, where he opened a restaurant and bar. That proved to be the first of many business ventures.
Steigman, Daria. Communication World Bulletin (2006). Articles>Business Communication>Management
#22138
Making the Business Case for Single Sourcing
Discusses ways to communicate the financial benefits, customer value, learning and growth opportunities, and internal process improvements made possible by single sourcing.
Hackos, JoAnn T. and Tina Hedlund. ComTech Services (2004). Articles>Content Management>Single Sourcing>Business Communication
#31832
Making the Case for Explicit Documentation Requirements
Clearly defined documentation requirements are instrumental in ensuring the appropriate documents are created accurately and in a timely manner. This article will make a case for using explicit documentation requirements and will recommend a method for putting it into practice.
Das, Pradipto. Usability Interface (2008). Articles>Documentation>Project Management
#28949
Making The Move To Content Management: Five Stages Of Career Transition
Moving to content management is as large a paradigm shift as moving to the Web was during the 1990s. It's hard to remember how frustrated we were in dealing with non-linear text, the constraints of HTML, and writing in a less formal style. If the 90s was the decade of the Web, technical communication 2.0, this is the decade of content management. It's techcomm 3.0, and we're entering the field with an improved feature set. Soon we'll reflect on this time of change and say, 'I could never go back.'
Bailie, Rahel Anne. Rockley Bulletin (2006). Articles>Content Management
#21521
Making the Transition From Traditional Reference Manuals to Consumer-Oriented Alternatives
As computers have evolved from limited-purpose, limited audience, multi-million dollar, room-sized machines to desktop machines with almost unlimited use, computer documentation has remained geared toward describing the technical attributes of software, not the use of the software. Increased competition, cost, and environmental considerations make it increasingly important to change from the paradigm of reference documentation to task-oriented documents and to consider all of the alternatives available. These include simple one-page cards, videos, online systems, and example-based user guides.
Leetham, Judith. STC Proceedings (1994). Articles>Content Management>Single Sourcing
#29349
Manage the Document Life Cycle for the Important Documents on Your Project
Not all documents require a full lifecycle, but if you understand the nature of building documents, you will be better able to plan for the time required to complete them successfully.
Mochal, Tom. TechRepublic (2005). Articles>Project Management>Documentation
#26816
Management Methods to Lower Documentation Costs
Most people who are in charge of technical documentation have a technical background. No wonder that they look to technology for solving their cost problems: databases, content management or translation memory. But the investment costs are high, of course. And it often takes years for such systems to amortise, if at all they do. A business manager would adopt a different approach to solving the problem: without technology and without investments, by setting priorities and by using optimized processes. There are several tried and tested approaches from the domain of business management that have been succesfully used in other departments to deal with very similar problems. This article explains the most important of these methods and gives examples of how they can be applied to technical documentation.
Achtelig, Marc. indoition engineering (2006). Articles>Project Management>Management>Workflow
#23793
Managing a Company-Wide Policies and Procedures Project
It takes skills in three different areas to manage a company-wide policy and procedures project. First, people must be organized and motivated to participate. Executive support is critical here. And the persons actually performing the tasks must be the ones to document it. Second, the project must be clearly defined and tracked. The document creation and review process must be structured simply, to take full advantage of the documentation team’s limited time. Finally, the information published must be accurate and controlled. Work processes should be analyzed before the procedures are documented, and published procedures must be distributed to specified manual holders.
Creps, William B. STC Proceedings (1996). Articles>Project Management>Documentation>Policies and Procedures
#30166
Managing a Large Web Page Project
Web page projects can be completed in minimal time if you have your team's buy-in. You need a team leader that finds creative ways to energize the team and has excellent organizational and communication skills. Standards, spreadsheets, and databases, and a knowledgeable technical and creative group provide essential tools to success. But, enthusiasm and synergy are the key components that make the project work, with upper management behind you all the way. Completion of the project finds excellent bonuses for a job well done!
Ricks, Debra. STC Proceedings (1997). Articles>Web Design>Project Management
#30517
Managing a Successful Employment Information Committee
A successful STC Employment Information Committee provides many rewards for job seekers, employers, and committee members. The Society’s Employment Information Manager and members from the Employment Information Committees of the Silicon Valley Chapter and the Lone Star Chapter discuss techniques for operating a successful employment information chapters.
Murphy, Katherine B., Terry N. Turner and Roger E. Masse. STC Proceedings (1993). Articles>Management>Interviewing>STC
#22621
Managing and Documenting Your Project, XML Style
Here are links to the listings described in Managing and Documenting Your Project XML Style.
Fisher, Timothy. XML Journal (2003). Articles>Documentation>Project Management>XML
#26806
To remain competitive, organizations must efficiently and effectively create, locate, capture, and share their organization’s knowledge and expertise. This increasingly requires making the organization's knowledge explicit and recording it for easier distribution and reuse. This article provides a framework for configuring a firm’s organizational and technical resources and capabilities to leverage its codified knowledge. This knowledge management architecture is illustrated with examples of two companies that are successfully competing based on their ability to manage their explicit knowledge. The lessons these companies have learned from their implementation experiences are summarized.
Zack, Michael H. Sloan Management Review (1999). Articles>Knowledge Management
