Knowledge Management--Issues and Challenges in the Corporate World

The first of those challenges is merely getting individuals within the company to communicate with each other, wherever they are located. Many organizations have trouble getting people to share information who aren't on the same floor, so adding remote workers or those in other geographical locations can prove difficult. Corporations are realizing how important it is to 'know what they know' and to be able to make maximum use of the knowledge. This knowledge resides in many different places, such as, databases, knowledge bases, filing cabinets, and people's heads, and it is impossible to keep track of and make use of this distributed knowledge. Knowledge Management (KM) needs careful planning and analysis. While technology can support KM, it is not the be all and end all of KM. Knowledge Management decisions should be based on who (people), what (knowledge), and why (business objectives). Critical success factors for KM can be broadly categorized into four classes: people, processes, technology, and sustained strategic commitment. The four pillars of the model are also used to explain the critical success factors in Knowledge Management.

Kumar, Pankaj and Jaya Kalra. International Journal for Technical Communication (2007). Articles>Information Design>Knowledge Management>Workplace

Knowledge Management, Response Ability, and the Agile Enterprise

This paper defines the agile enterprise as one which is able to both manage and apply knowledge effectively, and suggests that value from either capability is impeded if they are not in balance. It looks at the application of knowledge as requiring a change, and overviews a body of analytical work on change proficiency in business systems and processes. It looks at knowledge management as a strategic portfolio management responsibility based on learning functionality, and shares knowledge and experience in organizational collaborative learning mechanisms. It introduces the concept of plug-compatible knowledge packaging as a means for increasing the velocity of knowledge diffusion and the likelihood of knowledge understood at the depth of insight. Finally, it reviews a knowledge portfolio management and collaborative knowledge development architecture used successfully in a sizable cross-industry informal-consortia activity, and suggests that it is a good model for a corporate university architecture.

Dove, Rick. Paradigm Shift International (2005). Articles>Knowledge Management>Management

Knowledge Management: A Practical Perspective    

As organizations realize the real benefits of knowledge management, they are prepared to invest in a consistent and long-term model to leverage their true potential. But what are the critical factors determining the success of these knowledge management programs?

Kudesia, Saurabh. International Journal for Technical Communication (2006). Articles>Knowledge Management

Knowledge Management: Do You Really Need It?

The knowledge that we have within a corporation is valuable to internal employees to ensure that they are able to do their jobs as accurately and efficiently as possible, and our customers are requesting more and more information to enable them to use our products correctly. For years this knowledge resided in peoples’ heads and in volumes of paper. Now that information is being moved onto the Internet/intranets and extranets.

Rockley, Ann. Rockley Bulletin (1998). Articles>Knowledge Management

Knowledge Management: Managing your Company's Most Valuable Asset  

Many companies are using knowledge management to stay competitive in today's economy. One of the primary premises of knowledge management is that an individual's knowledge can be captured and converted into group or organization-avaliable knowledge. This gives an organization a sustainable advantage in what their employees know and what they do with what they know. There are several tools available to aid in knowledge management but before these tools can be implemented, a company must first understand the principles of knowledge management.

Vorhes, Jamie Marie. STC Proceedings (1999). Articles>Knowledge Management

Knowledge Management: Refining Roles in Scientific Communication

Libraries historically have been identified with the functions of storage and retrieval. In recent years, they have expanded their role to include information transfer and the creation of the networked, digital library for information access and dissemination. More recently, the William H. Welch Medical Library (WML) of the Johns Hopkins University (JHU) has been exploring strategies to integrate the library more fully into the scholarly and scientific communication process. The result is a new role we call knowledge management.

Lucier, Richard E. University of California San Francisco (1990). Articles>Knowledge Management>Scientific Communication

Knowledge Management: The Collaboration Thread

Knowledge management is a thick web of themes from a variety of professional disciplines. The field is populated with people who resonate with the ideas first articulated by Larry Prusak and Tom Davenport, Tom Stewart, Carla O'Dell and others. "Getting the right information to the right people at the right time." Isn't that what information architecture and the information sciences are all about? "Leveraging the intellectual capital of the organization." Isn't that HR turf? "Harvest and refine reusable intellectual artifacts." Hello? Are there any technical writers out there? "It's about connecting people with people and supporting them with technology." Does anybody know that research in computer-supported cooperative work began in 1984?

Anklam, Patti. ASIST (2002). Articles>Knowledge Management>Collaboration

Knowledge Networks and Communities of Practice  

Knowledge and learning have become the new strategic imperative of organizations. Recent surveys by The Conference Board and the American Management Association show that at least one-half of U.S. companies, and up to 72% of overseas firms, have some kind of knowledge management initiative underway. Other studies put the figure closer to 80% for global corporations. Chief Knowledge Officers and Chief Learning Officers are popping up everywhere. These strategic knowledge initiatives are ushering in a rich array of opportunities for applying OD expertise. This article will first describe the new logic driving interest in knowledge management and then focus on how OD practitioners can participate in that strategic conversation, and support knowledge creation and sharing through building communities of practice.

Allee, Verna. OD Practitioner (2000). Articles>Knowledge Management>Organizations

Knowledge Roles in the Workplace: an Example from HVAC

The following paper discusses my experiences with knowledge management at a large pharmaceutical company. I will begin with a brief description of the operation of my department. Then I will go into some detail about the knowledge market at my job. I will continue with a discussion on knowledge mapping and finally the importance of a common language.

STC NJIT Student Chapter (2005). Articles>Knowledge Management>Case Studies>Biomedical

Knowledge Transfer Strategies  

Discusses training strategies for companies struggling with reorganization and the departure of knowledgeable employees.

Magnan, Raymond. Intercom (2001). Articles>Knowledge Management

Labor Costs can Make or Break the Case: Which Way Should This Manager Go?

When your business case deals with a project or program, labor costs may be the largest single cost category, by far. Labor costs can even loom large in in a major capital expenditure (CAPEX) business case, if the acquisition comes with a serious need for operating and maintenance support (as in many IT CAPEX requests, for instance). How well you handle the labor costs can make or break the case.

Solution Matrix (2006). Articles>Business Communication>Management>Business Case

Law in Order

One law firm strives to transform scattered file cabinets into an online knowledge-management system.

Mitchell, Meg. CIO Magazine (2000). Articles>Knowledge Management>Case Studies

Laws of Web Site Management and Digital Branding

We urgently need a quick crash course on web site management; otherwise, connecting with potential customers will become a very tough challenge. Lucky are those who have a unique domain name without the additional baggage of extraneous language, numbers, dashes or slashes. Studies have shown that 90 percent of business names are problematic. These problems are serious issues for achieving higher visibility.

Javed, Naseem. Communication World Bulletin (2004). Articles>Web Design>Project Management>Marketing

Leaders Light the Way

STC offers members many opportunities to practice and improve leadership skills. Whether you are guiding the chapter as an officer, serving as a committee manager, or participating in another way, you can make a difference this year! I encourage you to use this opportunity to sharpen your leadership, time management, and organizational skills. You will find it rewarding-both personally and professionally-and the experience will shine through on the job and on your resume.

Laurent, J. Suzanna. Carolina Communique (1999). Articles>Management>TC

Leaders Light the Way

When people ask me how I have achieved so much, I tell them they can do anything they want to do, as long as they know where they are going and how they're going to get there! But, they need an effective 'road map' or plan, because it's very easy to get off the right track. Personal goals provide the 'road map' for achievement. If they've done a good job of setting their goals, they'll not only know where they're going, but how they're going to get there.

Laurent, J. Suzanna. STC Central Iowa (2000). Articles>Management

Leaders or Leadership: Alternative Approaches to Leadership Studies    

It is unnecessary and impossible for any one perspective to cover all the ground, although it is necessary that a perspective have a clear and distinct view, be it narrow or broad, of the subject matter, of the domain that it belongs to, and of the level of analysis that it entails. With respect to the study of leadership as a communication phenomenon, holism may just be the response necessary for knowledge advancement and for the field of communication to grow

Chen, Ling. Management Communication Quarterly (2008). Articles>Management>Theory

Leadership Through Empowerment

Assigning responsibility without sharing authority is like making someone a peanut butter and jelly sandwich, but leaving out the bread. They know what they're supposed to chew, but have absolutely no way to handle, no way to manage the project.

Juillet, Christopher. Boston Broadside (1990). Articles>Management>Collaboration

Leadership, Rhetoric and the Polis    

This article argues that leadership and rhetoric are intimately connected; therefore, rhetoric should include the explicit examination of all aspects of leadership (that is, including but not limited to rhetorical criticism of the speeches and writings of leaders), both as an area of research and an area of pedagogy. This is particularly important when helping students become active members of the citizenry is seen a central goal of what teachers are doing in the English or Communication class. The interconnections between leadership and the concept of the polis, the active assembly of citizens empowered to discuss and make public policy, is useful here, even though the polis may no longer exist in its original form. In particular, leadership through identification with the polis appears to be an approach with great potential.

Gellis, Mark. Journal of Technical Writing and Communication (2002). Articles>Rhetoric>Management

Leadership, Rhetoric, and the Polis    

This article argues that leadership and rhetoric are intimately connected; therefore, rhetoric should include the explicit examination of all aspects of leadership (that is, including but not limited to rhetorical criticism of the speeches and writings of leaders), both as an area of research and an area of pedagogy. This is particularly important when helping students become active members of the citizenry is seen a central goal of what teachers are doing in the English or Communication class. The interconnections between leadership and the concept of the polis, the active assembly of citizens empowered to discuss and make public policy, is useful here, even though the polis may no longer exist in its original form. In particular, leadership through identification with the polis appears to be an approach with great potential.

Gellis, Mark. Journal of Technical Writing and Communication (2002). Articles>Language>Management

Leading a More Successful Chapter  

This leadership training workshop is designed to assist new and seasoned STC Chapter leaders with solutions to their chapters' most pressing problems. The agenda of this workshop is determined by the participants. Successful Chapter leaders will facilitate group discussion and roundtable problem-solving sessions.

Brinegar, John P., Steven M. Cascone and Roger A. Grice. STC Proceedings (1994). Articles>Management>Community Building>STC

Learner Attitudes Towards a Tutor-Run Weblog in the EFL University Classroom

The purpose of this personal mini-research project is to investigate learner attitudes towards a weblog that I recently set-up and have been running for my classroom-based university EFL learners here in Japan. What follows will be my attempt to relate my experience as a first-time researcher: from formulating the research questions to selecting research methods and describing their deployment. I will then report on the outcomes, give a short analysis, and discuss what the entire process meant to me.

Campbell, Aaron Patric. OCN (2002). Articles>Education>Content Management>Blogging

Learning to Do Knowledge Work in Systems of Distributed Cognition    

Within work sites that engage in knowledge work, newcomers have particular difficulty acquiring knowledge because knowledge keeps changing. Newcomers have to assimilate currently accepted knowledge while remaining open to learning and even generating new knowledge. Such acquisition and generation of communal knowledge are examples of distributed cognition. In workplaces engaging in knowledge work (where knowledge is the primary product), distributed cognition aims at a less stable goal than the one that Hutchins describes for ship navigation. A study of six summer interns in an engineering development center shows that, for them and their more experienced colleagues, learning did not precede activity but rather was the means by which they remained attuned to activity and able to function. Cognition was distributed not only among people but also among people and their tools. Communication tools were particularly important because communication was the means by which the system functioned as a unified whole.

Winsor, Dorothy A. Journal of Business and Technical Communication (2001). Articles>Workplace>Knowledge Management

Learning to Love Whistleblowers

Darren Dahl explains why some businesses that once feared whistleblowers are now giving workers new ways to report wrongdoing.

Dahl, Darren. Inc. Magazine (2006). Articles>Business Communication>Management