#30604
ATAG (Authoring Tool Accessibility Guidelines) Assessment of WordPress
This document assesses WordPress 2.01 against the Authoring Tool Accessibility Guidelines 1.0.
Clark, Joe. JoeClark.org (2006). Articles>Web Design>Accessibility>Content Management
#14245
Reviews briefly the systems that Gery presented in Electronic Performance Support Systems and then focuses on the 19 attributes she subsequently developed to elucidate them. Then examines the 1997–2001 competition award winners in light of these attributes. Doing so, it turns out, both clarifies the attributes and suggests a few new ones.
Marion, Craig. Technical Communication Online (2002). Articles>Content Management>Online
#25654
Author-Friendly Electronic Submission to SGML-based Academic Journal
I and my co-workers developed an author-friendly method for electronic submission to an academic journal, which is published using a SGML (Standard Generalized Markup Language)-based system. The method uses a style function and RTF (rich text format), and can be used in popular word processing software: Microsoft Word, WordPerfect, PageMaker, etc. The method has been adopted in Bulletin of Chemical Society of Japan (CSJ) since April 1994, which is the monthly English journal of CSJ, and has been published since 1937. The journal has been published in a SGML-based system since January 1993. Our electronic submission method will be included in SIST (Standards for Information of Science and Technology) No. 14 (draft): 'Guideline for electronic submission', which is considered in SIST Committee in Japan, and will be published in near future.
Ishizuka, Hidehiro. ISRDP in Digital Libraries (1997). Articles>Content Management>SGML
#29750
When it comes to information management or content management strategies, particularly at the enterprise level, there is a strong tendency (and desire) to create long-term plans. This briefing will explore some of the issues encountered when creating and executing long-term plans, and will argue for an approach that delivers benefits on a much more frequent basis.
Robertson, James. Step Two (2007). Articles>Content Management>Content Strategy
#14248
Back to Fund-amentals: The Business Realities of Funding for Performance Support Projects 
Although electronic performance support systems (EPSSs) sound like exciting projects to technical communicators and instructional designers, many proposed EPSSs stay on the drawing boards because the organizations for whom they were designed choose not to fund them. In general, EPSSs require more up-front investment than traditional documentation and training. That additional expense, sometimes increasing up-front expenses by several times, could be enough to stop a project unless the designers can explain how the organization can benefit from this additional investment. In fact, most often, these organizations decline to fund the proposed EPSSs because the financial benefits of the EPSSs are not explained, and so the proposed EPSS is perceived to exceed the cost of designing and developing it. In other words, the businesses do not perceive that the EPSS is a good investment of their money.
Driscoll, Margaret and Colin Hynes. Technical Communication Online (2002). Articles>Content Management>Proposals
#31849
Be Productive When a Project Stalls 
With more and more companies adopting the Darwin Information Typing Architecture, Baril discusses how to choose a compatible content management system that also supports your company's processes.
Gutowski, Amanda and Lori L. Pennington. Intercom (2008). Articles>Project Management>Planning>Collaboration
#30292
A Beginner's Guide to Project Management
Presents the basics of developing a project plan, managing the project, troubleshooting the project, and evaluating the completed project.
Houston, Bill. STC Proceedings (1993). Articles>Project Management
#30145
Benchmarking the Document Management Process
The Bank of Canada manages the public debt as fiscal agent, for the Federal Government. As a public service organization, it is committed to deliver quality services to its clients in a cost effective and efficient manner. Recognizing that a fundamental role of documentation is to provide continuity within a changing environment, the Public Debt Department (POD) piloted best practices benchmarking of its internal documentation unit with partners identified as having best-in-class processes.
Edwards, Roy, James D. McGuire and Shirley A. Hancock. STC Proceedings (1997). Articles>Content Management>Assessment>Case Studies
#31405
Benchmarking: Ugly Truths and Unpredictable Outcomes
A walk through a benchmarking project, sharing some of the behind-the-scenes stories of benchmarking gone right, and gone wrong. So, here they are, complete with tales of terror, moments of madness and even some back-room horse-trading.
Sinickas, Angela D. Sinickas Communications (2000). Articles>Management>Communication>Assessment
#26820
Betriebswirtschaftliche Lüsungen zur Kostensenkung Technischer Dokumentation 
Die meisten TD-Verantwortlichen besitzen einen technischen Hintergrund. Daher verwundert es nicht, dass sie Lösungen für Kostenprobleme ebenfalls in der Technik suchen: Datenbanken, Content Management oder Translation Memory. Doch die Investitionskosten sind hoch. Und oft dauert es Jahre, bis sich entsprechende Systeme amortisieren – wenn überhaupt. Ein Betriebswirtschaftler würde das Problem anders lösen: ohne Technik und ohne Investition, durch gezieltes Setzen von Prioritäten und mit optimierten Prozessen. Bewährte Ansätze aus der Betriebswirtschaft gibt es viele, denn andere Unternehmensbereiche leiden unter genau denselben Kostenproblemen. Dieser Beitrag zeigt die wichtigsten Methoden und gibt Beispiele für deren Anwendung in der Technischen Dokumentation.
Achtelig, Marc. indoition engineering (2006). (German) Articles>Management>Project Management>Workflow
#28933
Better Content Management through Information Architecture
Content Management Systems promise so much: content is easier to publish, easier to update, and easier to find and use. Lots of promises, but do CMSs really deliver? Masood Nasser examines why Content Management Systems often fail and shows how Information Architecture can come to the rescue.
Nasser, Masood. Boxes and Arrows (2007). Articles>Content Management>Information Design>Content Strategy
#31682
Beyond Power and Resistance: New Approaches to Organizational Politics
In this introduction to the special issue, the editors question the still-prevalent dichotomy of power and resistance when studying organizational politics. They begin by tracing the evolution of power and resistance in critical scholarship. Then, they propose that because of changing workplace dynamics, power and resistance are increasingly intertwined. More nuanced concepts are required to describe this. Finally, they argue that power and resistance should be considered as a singular dynamic called struggle.
Fleming, Peter and André Spicer. Management Communication Quarterly (2008). Articles>Management>Organizational Communication>Business Communication
#21727
Big Architect, Little Architect
First came the primordial soup. Thousands of relatively simple single-celled web sites appeared on the scene, and each one was quickly claimed by a multi-functional organism called a "webmaster." A symbiotic relationship quickly became apparent. Webmaster fed web site. Web site got bigger and more important. So did the role of the webmaster. Life was good. Then, bad things started to happen. The size and complexity and importance of the web sites began to spiral out of control. Mutations started cropping up. Strange new organisms with names like interaction designer, usability engineer, customer experience analyst, and information architect began competing with the webmaster and each other for responsibilities and rewards. Equilibrium had been punctuated and we entered the current era of rapid speciation and specialization.
Morville, Peter. Argus Center (2000). Articles>Web Design>Interaction Design>Project Management
#21577
Bilingual Team Writing: Planning a Project
A two-person bilingual writing team enabled a software application development group to produce on-line documentation and a user guide simultaneously in two languages. Team writing in an international environment requires detailed planning, constant monitoring, and continuous communication in order to succeed.
MacKay, Brenda. STC Proceedings (1994). Articles>Project Management>Localization>Collaboration
#29742
Blog 101: An Overview of Weblog Technologies
A weblog or 'blog' is a Web site with content consisting of a series of discrete postings added sequentially and presented in reverse chronological order. Historically used for personal Web sites, blogs in fact represent a form of lightweight content management that can be adapted to virtually any topic, including technical communication. The recent explosion of blogs is in part a result of the availability of publishing tools that simplify their creation. These tools vary significantly in capability, setup, and ease of use, and each offers advantages and disadvantages.
Berry, Robert R. STC Proceedings (2004). Articles>Content Management>Information Design>Blogging
#27131
Blogs and One-Step CMSes are the Future of Web 2.0
Last year before I discovered Drupal and a host of other Content management systems I was building websites from scratch. I spent hours in PHP and Active Server Pages coding and designing. I was quite happy doing so. But then I came upon a flaw in the business plan of the company where I worked. It seemed we were doing the same thing over and over again only with slight differences in the end result. These differences were the reason I was busy all the time but could never catch up to the work load. What we needed was a finished product that allowed us to produce addons to satisfy the individual needs of each client.
Hiveminds (2006). Articles>Content Management>Software
#25481
Blogs and Technical Communication
Blogs are a simple, yet powerful tool and their popularity is rapidly growing. How are blogs affecting the community and technical communication?
Cottrell, Christina. Michigan State University (2003). Articles>Content Management>TC>Blogging
#25456
Content Management is starting to wrestle with what Clayton Christensen calls The Innovator's Dilemma: the inability of successful companies to adapt to a new, disruptive technology.
Hiler, John. Web Crimson (2002). Articles>Content Management>Technology>Blogging
#26754
SIN stands for Shy, Inactive, or New. I admit that it wasn't my original idea--I appropriated the name and concept from another organization.
Miller, Elisa K. Tieline (2006). Articles>Collaboration>Management
#23944
Bridging the Back-Office/Front-Office Gap
With 75% of your organization's information contained in unstructured formats, can you transform it into 'usable content?' The problem that e-business exposes most often is inadequate integration.
Gross, Mitchell. KMworld (2001). Articles>Knowledge Management>Content Management
#23622
This paper identifies challenges for obtaining managerial buy-in for a user-centered design process using performance tasks. Initially, it presents lessons learned from a case study. Next, it provides strategies (leadership, persuasion, organizational conflict, active listening, and teamwork) for obtaining buy-in from work team and their constituencies. Last, it concludes with recommendations for obtaining buy-in from managers.
Carey, Jennifer and Gloria A. Reece. STC Proceedings (2003). Articles>Project Management>User Centered Design
#31622
Budgeting for Communication Research
To determine what amount to budget, discuss with an outside consultant the ballpark ranges for the types of research you want to conduct. Use the high-end numbers, plus estimated expenses, as your first budget recommendation. After the budget is approved, ask the consultant for a written, detailed proposal that will match the final amount that was allocated.
Sinickas, Angela D. Sinickas Communications (1999). Articles>Management>Financial>Research
#13057
Build a Business Case for Online Learning Projects
Upper-level decision makers seem to thrive on 'what if?' Here's how it works: Line workers, managers, and independent consultants enthusiastically propose a project, and executives shred it apart with 'what ifs?' and 'have you considereds?' In reality, such questions indicate that a project proposal is incomplete. The people who prepared it may have assumed an overly optimistic or pessimistic result, overlooked relevant alternatives, or may not have considered relevant component costs. And when it comes to technology projects--such as online learning development -- executives may kick 'what if' into high gear. Though the benefits of such projects seem self-evident to the converted, the possibility of a high price tag and organizational disruption sobers many executives considering the online plunge.
Carliner, Saul. ASTD (2000). Articles>Management>Proposals
#28196
A triple-barreled question facing many enterprises today is whether to use an application-building tool or 'framework' to build a content management system (CMS); to buy one of the many out-of-the-box finished products in use by major Web sites; or to simply rent a CMS from an application service provider (ASP) and avoid the headache of running an application server in the enterprise's data center.
Doyle, Bob. EContent (2004). Articles>Content Management>Software
#27280
Building a Biodiversity Content Management System for Science, Education, and Outreach
We describe the system architecture and data template design for the Animal Diversity Web (http://www.animaldiversity.org), an online natural history resource serving three audiences: 1) the scientific community, 2) educators and learners, and 3) the general public. Our architecture supports highly scalable, flexible resource building by combining relational and object-oriented databases. Content resources are managed separately from identifiers that relate and display them. Websites targeting different audiences from the same database handle large volumes of traffic. Content contribution and legacy data are robust to changes in data models. XML and OWL versions of our data template set the stage for making ADW data accessible to other systems.
Parr, C.S., R. Espinosa, T. Dewey, G. Hammond and P. Myers. Data Science Journal (2005). Articles>Content Management>Scientific Communication
