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#26972
Wikipedia (2006). (Hebrew) Articles>Content Management
#28944
Content Management Market Year in Review 2006
The Rockley Group takes a look back at the year 2006 in review. What happened in the CMS market? How is globalization changing the content management landscape? And, what about new communication vehicles like blogs, wikis, podcasts, and RSS feeds?
Rockley, Ann. Rockley Bulletin (2006). Articles>Content Management>Software
#29463
Adapting to Scrum: Challenges and Strategies 
Read about some of the challenges facing technical writers who create product documentation in a Scrum environment, as well as strategies for confronting these challenges.
Sigman, Christine M. Intercom (2007). Articles>Project Management>Agile>Scrum
#28198
Advertisers are Missing the Internet Connection, OPA Report Reveals
According to a June 2006 study conducted on behalf of the Online Publishers Association (OPA) by the Center for Media Design at Ball State University, advertising dollars aren't keeping up with skyrocketing consumer web demand.
Dye, Jessica. EContent (2006). Articles>Content Management>Marketing
#26909
Advice for New Managers: Part 1
The central mistake new managers make is egoism. On the surface, the change is all about you: you’ve been promoted, you have a new job title, you have a new office. Perhaps you’ve been waiting for this change for some time, while watching peers or friends get promotions, and now finally you feel you’ve received the respect you’ve earned.
Berkun, Scott. ScottBerkun.com (2006). Articles>Management>Collaboration
#18322
I have seen the future and it works. We have just finished our first single-sourcing project using mif2go to convert FrameMaker source files to HTML Help *.chm files. These files are also the source of our printed user guide AND a hyperlinked PDF of the user guide placed on the distribution CD. There was considerable once-off pain setting up conversion templates (including CSS files) and conversion options but our next project will be much faster. The converted files DO NOT require ANY hand tweaking -- we just hand over to the release people to put the *.chm file on the installer CD. Our testing and support people are rapt, and consider the new help far better than the old help. An outsider would have no inkling that the help was produced in this way.
Finger, Hedley. InFrame (2002). Articles>Content Management>Single Sourcing
#28615
Afraid to Measure: The State of Communications Accountability 
With all the emphasis on ROI of public relations in the so-called 'marketing mix' to increase sales, the communications goals of most leaders and communicators go far beyond public relations ROI connected to sales.
Journal of Leadership Communication Counsel (2007). Articles>Management>Communication>Business Communication
#27997
After the CMS Implementation Project
Much effort is focused, on the selection and subsequent implementation of a content management system (CMS). While it is obviously vital to ensure that the initial implementation project is successful, this is only the beginning of an ongoing commitment to growing and enhancing the use of content management throughout the organisation.
Robertson, James. CM Briefing (2004). Articles>Content Management>Project Management>Workflow
#27801
The purpose of this article is to define a set of ideal practices for an agile software development project.
McLennan, Liam. Code Project, The (2006). Articles>Project Management>Agile
#27044
If a modern day Rip van Winkle woke up after just a year's sleep, he would be stunned by the buzz around Ajax today. Technology is moving very quickly in this space and whether you are a web author, a CMS developer, or a regular web user, Ajax will make some exciting changes to your world.
Downes, Jonathan and Joe Walker. CMSwatch (2006). Articles>Content Management>Web Design>Ajax
#25378
An Overview of Single Sourcing with an XML Content Management System
Creating an XML-based Content Management System to single-source technical publications is as simple as 1 - 2 - 3. OK, maybe it isn't quite that easy, but this article discusses how it can be done.
Sapir, Rick. KeyContent.org (2004). Articles>Content Management>Documentation>XML
#29057
This article identifies and assesses the effectiveness of communicating expectations, listening, delegating, and providing feedback in relation to the Hersey-Blanchard Situational Leadership model. It reviews the correlation between task versus relationship behavior that forms the basis of the Situational Leadership model. Then the article summarizes information found in literature on effective techniques for the four skills stated above. As these techniques are identified, they are discussed in relation to their effective use in the Situational Leadership model. To understand the application of the model in businesses and its impact on managers communication effectiveness, we conducted a study of an operational department of a Fortune 500 financial services company. The results and content analysis of a survey we administered by random selection of the managers in this department indicate that successful use of the Situational Leadership model relies on effectiveness in four communication components: communicating expectations, listening, delegating, and providing feedback. Finally, we recommend areas of future research such as comparison analysis of surveys, interviews, and focus groups with subordinates of managers who have been trained on the Situational Leadership model and those who have not.
Brown, Nicole A. and Randolph T. Barker. Journal of Technical Writing and Communication (2001). Articles>Business Communication>Management
#18432
An information architecture analysis of top business analysts' web sites.
Fox, Chiara and Keith Instone. Argus Center (2001). Articles>Content Management
#28782
Ann Rockley on the Rockley Group Blog and a New CMS Report
Ann Rockley shares information about an upcoming report on component content management systems her group will be releasing this summer. She also says the Rockley Group is launching a blog to provide quicker information to users in a more interactive way. She talks about the growing presence companies have in the blogosphere, and why they chose WordPress as their blogging tool.
Rockley, Ann and Tom H. Johnson. Tech Writer Voices (2007). Articles>Interviews>Content Management>Podcasts
#27002
Applying "Mass Customisation" Manufacturing Principles to Solve Technical Communication Problems
This article discusses how organisations can resolve the conflict between the need to produce bespoke, customer-specific, technical communication and the need to re-use as much information as possible. It begins with a description of the conflict and resulting trade-off and then compares it to the field of manufacturing, which has found ways to deal with a similar issue. Universal information modules are introduced as the solution - these allow the manufacturing principle of mass customization to be applied to technical communication. The article ends by outlining the requirements needed for supporting tools in order to adopt this solution.
Rombauts, Yves. Cherryleaf (2005). Articles>Content Management
#23607
Architects of Knowledge: An Emerging Hybrid Profession for Educational Communications
Knowledge architecture is a nascent, hybrid field with significant potential as an innovative, cross-disciplinary design profession for 'value-added' technical communications and instructional technology. However, the emergence of a comprehensive, coherent, grounded theory and a corresponding problem-oriented, practice-based curriculum is progressing slowly. By contrast, other professional specialties for information architects, multi-media designers and software interface designers are better established. Scholars and practioners interested in fostering the development of knowledge architecture as a legitimate and evolving profession are at the forefront in defining the essential performance skills and academic training needed in the core subfields of information design, interactivity design, media design, and instructional design.
Lasnik, Vincent E. STC Proceedings (2003). Articles>Information Design>Knowledge Management
#25979
Architectural Considerations in Digital Asset Management
What is the proper foundation for an enterprise-scale Digital Asset Management (DAM) system? How much of that system should be part of an organizations shared infrastructure and how much should be tailor-made to a specific application? There is no single answer to these questions, but changes in the technology industry are forcing everyonevendors and customers aliketo change their assumptions about how DAM systems will be built. This paper explains how the content-management infrastructure is changing, why that matters to DAM, and what benefits can be derived from leveraging a content infrastructure for DAM. Examples from an enterprise implementation at the University of Michigan illustrate the types of architectural issues and requirements that affect platform choices when selecting a digital asset management system.
Walter, Mark. Gilbane Report (2004). Articles>Content Management>Multimedia
#28359
It's true: even simple projects get messy. Christina Wodtke comes clean on Swiss Army knives, the writing on the wall, and the untidy glory of the Boxes and Arrows redesign contest.
Wodtke, Christina. Boxes and Arrows (2006). Articles>Web Design>Project Management>Case Studies
#26563
Review: The Art of Project Management
Can project management be an art? Has Berkun truly created a jargon-free guide for the whole project team? Kalbach leads us through the high-level tasks and the major milestones of this new book, while keeping us on task.
Kalbach, James. Boxes and Arrows (2005). Articles>Reviews>Project Management
#25104
Ask Tony: Future of Microsoft CMS
Microsoft has in no way abandoned the web content management market.
Byrne, Tony. CMSwatch (2005). Articles>Content Management>Software
#30604
ATAG (Authoring Tool Accessibility Guidelines) Assessment of WordPress
This document assesses WordPress 2.01 against the Authoring Tool Accessibility Guidelines 1.0.
Clark, Joe. JoeClark.org (2006). Articles>Web Design>Accessibility>Content Management
#14245
Reviews briefly the systems that Gery presented in Electronic Performance Support Systems and then focuses on the 19 attributes she subsequently developed to elucidate them. Then examines the 1997–2001 competition award winners in light of these attributes. Doing so, it turns out, both clarifies the attributes and suggests a few new ones.
Marion, Craig. Technical Communication Online (2002). Articles>Content Management>Online
#25654
Author-Friendly Electronic Submission to SGML-based Academic Journal
I and my co-workers developed an author-friendly method for electronic submission to an academic journal, which is published using a SGML (Standard Generalized Markup Language)-based system. The method uses a style function and RTF (rich text format), and can be used in popular word processing software: Microsoft Word, WordPerfect, PageMaker, etc. The method has been adopted in Bulletin of Chemical Society of Japan (CSJ) since April 1994, which is the monthly English journal of CSJ, and has been published since 1937. The journal has been published in a SGML-based system since January 1993. Our electronic submission method will be included in SIST (Standards for Information of Science and Technology) No. 14 (draft): 'Guideline for electronic submission', which is considered in SIST Committee in Japan, and will be published in near future.
Ishizuka, Hidehiro. ISRDP in Digital Libraries (1997). Articles>Content Management>SGML
#29750
When it comes to information management or content management strategies, particularly at the enterprise level, there is a strong tendency (and desire) to create long-term plans. This briefing will explore some of the issues encountered when creating and executing long-term plans, and will argue for an approach that delivers benefits on a much more frequent basis.
Robertson, James. Step Two (2007). Articles>Content Management>Planning
#14248
Back to Fund-amentals: The Business Realities of Funding for Performance Support Projects 
Although electronic performance support systems (EPSSs) sound like exciting projects to technical communicators and instructional designers, many proposed EPSSs stay on the drawing boards because the organizations for whom they were designed choose not to fund them. In general, EPSSs require more up-front investment than traditional documentation and training. That additional expense, sometimes increasing up-front expenses by several times, could be enough to stop a project unless the designers can explain how the organization can benefit from this additional investment. In fact, most often, these organizations decline to fund the proposed EPSSs because the financial benefits of the EPSSs are not explained, and so the proposed EPSS is perceived to exceed the cost of designing and developing it. In other words, the businesses do not perceive that the EPSS is a good investment of their money.
Driscoll, Margaret and Colin Hynes. Technical Communication Online (2002). Articles>Content Management>Proposals
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