#20787
A Guide for Software Project Managers - Planning User Documentation
A Guide to the Project Management Body of Knowledge (PMBOK® Guide)–2000 Edition is the main sourcebook in the project management field. Whilst it covers Project Communications Management, it doesn't extend to user documentation. This article seeks to provide guidance for project managers as to how the user documentation process fits in with the overall project planning. It examines: the traditional way documentation is approached and how it impinges on project planning the effects of making changes to this traditional approach.
Johnston, Carol. Cherryleaf (2003). Articles>Documentation>Project Management>Body of Knowledge
#34989
Work activities that are mediated by information rely on the production of discourse-based objects of work. Designs, evaluations, and conditions are all objects that originate and materialize in discourse. They are created and maintained through the coordinated efforts of human and non-human agents. Genres help foster such coordination from the top down, by providing guidance to create and recreate discourse objects of recurring social value. From where, however, does coordination emerge in more ad hoc discursive activities, where the work objects are novel, unknown, or unstable? In these situations, coordination emerges from simple discursive operations, reliably mediated by information and communication technologies (ICTs) that appear to act as discursive agents. This article theorizes the discursive agency of ICTs, explores the discursive operations they mediate, and the coordination that emerges. The article also offers and models a study methodology for the empirical observation of such interactions.
Swarts, Jason. Journal of Technical Writing and Communication (2008). Articles>Knowledge Management>Project Management>Technology
