Pandora's Portal

Is the portal a task-oriented platform for applications, e-services and cross-functional business process integration or a tool for enterprise-wide knowledge management? Is it a bottom-up enabler of communication and collaboration or a top-down channel for broadcasting official corporate propaganda? Inevitable consensus answer? It's all of these things and more, and the IT folks better be ready to support this exciting new paradigm!

Morville, Peter. Semantic Studios (2001). Articles>Knowledge Management>Intranets>Web Design

Making Knowledge Management Work on your Intranet

In the information economy, the longevity of an organisation is based as much on the sophistication of its knowledge management practices as it is on traditional differentiators such as the strength of its products, the talent of its employees, and its marketplace reputation and partner relationships. Simply speaking, as actionable and insightful information becomes the currency of an organisation, there are few other ways to tap into any latent potential lost in the office corridors.

Singh, Shiv. Boxes and Arrows (2004). Articles>Knowledge Management>Intranets>Usability

Three Considerations for Enterprise 2.0

Continuing my discussions about practical approaches to enterprise 2.0, I’ve been observing and thinking about a range of adoption patterns. Like any new technology, there are many successes, and at least as many failures. For organisations looking to benefit from enterprise 2.0, we obviously want successes. From where I stand, there are three main considerations when conducting strategic planning.

Robertson, Stephen. Step Two (2008). Articles>Knowledge Management>Intranets

Intranets and Knowledge Sharing

This article challenges the vision of the corporate intranet as a publishing tool, or a static repository for web pages or documents. Instead, it looks at a number of ways in which the intranet can become a dynamic and living environment for knowledge-based activities.

Robertson, James. Step Two (2004). Articles>Web Design>Intranets>Knowledge Management

Intranets Look Vainly to Knowledge Management

I have been watching the knowledge management boom for 15 years. I would love to belive that knowledge management was a valuable field. But to the extent that it's about capturing "knowledge" in documents, it goes against everything I know about successful organisations. Like artificial intelligence, it seems based on a mistaken idea about what knowledge is, and about how knowledge-based economies function.

Shorewalker (2004). Articles>Web Design>Intranets>Knowledge Management

Taking Information Into Your Own Hands: Critical Issues in the Design and Implementation of Employee Self-Service

How can an organization empower its employees, reduce costs and improve data quality? Implementing employee self-service tools is one direction that a number of leading companies are turning to as they look to build win-win propositions with their most important assets: their people.

Di Ferdinando, Bridgette, Eric Lesser and Tomer Amit. IBM (2004). Articles>Web Design>Knowledge Management>Intranets

Communities of Practice: Optimizing Internal Knowledge Sharing 

The key to intranet success is to provide value to employees and give them a reason to visit the site repeatedly. One of the primary ways to achieve this is to connect employees with the people and groups with whom they need to collaborate. Workgroups, or communities of practice, provide the basis for a living, growing, vibrant space in which people can access the information they need, share best practices, and contribute to a shared knowledge base. This article discusses the role of communities of practice within organizations and provides a framework for planning research and design activities to maximize their effectiveness.

Hawley, Michael. UXmatters (2009). Articles>Knowledge Management>Intranets>Organizational Communication