#30759
Staying Competitive Through Continuous Improvement: The Business Information Service at ABN AMRO 
Case study describing the realignment of the Business Information Service (BIS) in ABN AMRO. Explains the reasons for change and the plans to incorporate the concept of continuous improvement, helping to ensure the service constantly evolves to meet demands of the organization. Includes a description of the bank and its operations and explains the role of the BIS within it. Explains how the service will be realigned to embrace the principles of continuous improvement, covering changes in both the Research and Support Services sections, and outlines how these changes will be achieved. Concludes that to make a difference, such change must be a constant.
Beattie, Jacqueline. Business Information Review (2007). Articles>Knowledge Management>Databases>Case Studies
#32309
Developing an Information Management Strategy: The Foundation Stone for an EDRMS
All too often organizations have a fragmented approach to Information Management Documents/data is duplicated in many places and users are expected to enter the same information many times. Developing an Information Management Strategy is the foundation stone that should be in place before considering cost justifying or implementing Electronic Document and Records Management System (EDRMS).
Waldron, Martin. Business Information Review (2008). Articles>Knowledge Management>Information Design>Databases
#32312
Narrative enquiry: A way to get organizations (and the people in them) talking and acting differently: An account of methods of intervention to enquire into conditions surrounding records management and filing to catalyze change
Sparknow, Paul Corney and Victoria Ward Sparknow. Business Information Review (2008). Articles>Knowledge Management>Databases>Workflow
