Rendezvous with KnowGenesis: Dr. Carol M. Barnum    

Carol M. Barnum is Professor of Technical Communication and Director of the Usability Center, at Southern Polytechnic State University in Marietta, GA. She is also a technical communication consultant specializing in custom training and usability, an award-winning author, a top presenter at the Society for Technical Communication (STC) annual conferences, a Fellow of STC, and a recipient of the STC's Jay R. Gould Award for Excellence in Teaching Technical Communication. She was a member of the STC's board of directors for seven years, three years as a Director-Sponsor and four years as Assistant to the President for Publications. Her graduate and undergraduate courses in technical communication at Southern Polytechnic include a graduate level course in usability testing. Her consulting work includes testing hardware, computer-based training, software, and websites. Her most recent book, Usability Testing and Research, reflects the focus of her work on usability since 1992. In her discussion with KnowGenesis, she shared her views on how organizations can benefit by investing more on usability research.

Kudesia, Saurabh. International Journal for Technical Communication (2006). Articles>Interviews>TC>User Experience