http://tc.eserver.org/dir/Articles/Interviews/Documentation/User-Centered-Design A listing of the most recently indexed works about Articles and Interviews and Documentation and User Centered Design in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Interviews/Documentation/User-Centered-Design http://tc.eserver.org/31893.html http://tc.eserver.org/31893.html In this podcast, Nicky Bleiel says we should talk to as many users as we can — conducting on-site visits, sending surveys, gathering information from Marketing, Support, and other departments — so we can have a better understanding of our users’ needs and the formats and mediums that will work best for them. After completing this audience and needs analysis, we can then go out and create the deliverables that will best serve our users. http://tc.eserver.org/31894.html http://tc.eserver.org/31894.html In this podcast, Joe Sokohl explains how to create user-centered documentation by contacting, observing, and interviewing users to gather information about what types of information they use and the help deliverables they actually want.