Analyzing Your Users and Needs Before Creating the Help Deliverables; Interview with Nicky Bleiel

In this podcast, Nicky Bleiel says we should talk to as many users as we can — conducting on-site visits, sending surveys, gathering information from Marketing, Support, and other departments — so we can have a better understanding of our users’ needs and the formats and mediums that will work best for them. After completing this audience and needs analysis, we can then go out and create the deliverables that will best serve our users.

Bleiel, Nicky and Tom H. Johnson. Tech Writer Voices (2008). Articles>Interviews>Documentation>User Centered Design

How to Create User-Centered Documentation, Interview with Joe Sokohl

In this podcast, Joe Sokohl explains how to create user-centered documentation by contacting, observing, and interviewing users to gather information about what types of information they use and the help deliverables they actually want.

Sokohl, Joe and Tom H. Johnson. Tech Writer Voices (2008). Articles>Interviews>Documentation>User Centered Design