A directory of resources inthe field of technical communication.


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50 Years in the Making: An Interview with Andrew Malcolm

On July 28, 2012, Jamie Gillenwater interviewed Andrew Malcolm, a member of Education & Research, Accessibility and the STC Rochester chapter.. Jamie and Andrew met at the 2012 Annual Conference honors banquet in Chicago. Jamie asked for an interview to explore how Andrew became a technical communicator.

Gillenwater, Jamie. Carolina Communique (2012). Articles>Interviews


Ambient Findability: Talking with Peter Morville

Can we reasonably judge authority? How can we make good decisions in the information age? How do we know enough to ask the right questions? Peter Morville takes a moment to talk with us about these and other potential answers, his most recent book, the death of data, and our fascination with the future.

Danzico, Liz. Boxes and Arrows (2005). Articles>Interviews>Information Design


Analyzing Your Users and Needs Before Creating the Help Deliverables; Interview with Nicky Bleiel

In this podcast, Nicky Bleiel says we should talk to as many users as we can — conducting on-site visits, sending surveys, gathering information from Marketing, Support, and other departments — so we can have a better understanding of our users’ needs and the formats and mediums that will work best for them. After completing this audience and needs analysis, we can then go out and create the deliverables that will best serve our users.

Bleiel, Nicky and Tom H. Johnson. Tech Writer Voices (2008). Articles>Interviews>Documentation>User Centered Design


Ann Rockley on the Rockley Group Blog and a New CMS Report

Ann Rockley shares information about an upcoming report on component content management systems her group will be releasing this summer. She also says the Rockley Group is launching a blog to provide quicker information to users in a more interactive way. She talks about the growing presence companies have in the blogosphere, and why they chose WordPress as their blogging tool.

Rockley, Ann and Tom H. Johnson. Tech Writer Voices (2007). Articles>Interviews>Content Management>Podcasts


Avi Parush

Few usability professionals are as well-rounded as Avi Parush. Avi has worked in industry and academia, testing and design, the Old World and the New, with web applications and airplane cockpits, in operating rooms and on the bridges of ships.

Anderson, Clifford. Usability Professionals Association (2008). Articles>Interviews>Web Design>Usability


The Awesomeness Factor: Cameron Gray on Agile and UX

One of the significant challenges with Agile is that the teams are effectively self managing. This can present an issue when you have a significant number of junior team members. At Mindflash.com we do not have layers of management within the development organization so everyone is responsible for ensuring that they are writing code up to the standards of the organization. For the more junior folks, this means they have to ramp up their skills very quickly and work closely with the more senior members of the team. We are definitely heavily weighted on the senior side of things but I think that is generally appropriate for any team as small as ours.

Boersma, Peter. Adaptive Path (2011). Articles>Interviews>Collaboration>Agile


Ben Shneiderman

Dr. Shneiderman muses on mulidisciplinarianism and reminds us that no computer is smarter than a wooden pencil.

Adlin, Tamara and Ben Shneiderman. UX Pioneers (2007). Articles>Interviews>User Experience


Bette Frick's Marketing Bingo

If you've wanted to make an impact or be noticed, then bingo here's your chance. Marketing Bingo by Bette Frick provides ways to consider branding yourself better. Carol's mail interview with Bette is worth reading to make an impression that lasts.

Lamarche, Carol. Corrigo (2010). Articles>Interviews>Marketing


Bill Scott: The Want Interview

Yessir, there’s nothing like working for a quarterly publication in today’s fast-and-loose online media environment. The best part? Interviewing someone like Bill Scott about his company, Netflix, and then finding out three weeks before press time that he doesn’t work for Netflix anymore.

Grobe, Ken and Bill Scott. Want Magazine (2010). Articles>Interviews>Social Networking


Breaking into the Mobile Market: Joe Welinski at the STC Summit in Dallas

In this video, I talk with Joe Welinski from WritersUA about strategies for entering the mobile market, particularly in landing contracts for iPhone and iPad application help and user interface design. Joe runs the WritersUA conference each year.

Johnson, Tom H. and Joe Welinski. I'd Rather Be Writing (2010). Articles>Interviews>Mobile>Consulting


Brenda Laurel

Want to see what passionate thinking looks like? Peek inside a brain filled with theatre, invention, games for girls, and design-as-activism.

Adlin, Tamara and Brenda Laurel. UX Pioneers (2007). Articles>Interviews>User Experience


Building Online Communities: Interview with Svi Ben-Elya about Elephant.org.il

In this podcast, I talk with Svi Ben-Elya about Elephant.org.il. Elephant is an online community he and others created to empower technical communicators in Israel (originally in the city of Yokneam) with relevant salary information to make them more market savvy when they negotiate jobs.

Ben-Elya, Svi and Tom H. Johnson. Tech Writer Voices (2007). Articles>Interviews>Community Building>Social Networking


Carl Liu: The Want Interview

Carl Liu occupies a special place among product designers, due to his proficiency in a skill many suggest has fallen by the wayside: sketching. His design work on products like Compaq iPaq, the Vortex Ring Shooter, the Kensington Webcam, and the Nike Triax 300 Running Watch resulted in design awards and positions at Astro Studios, Motorola’s Advanced Concept Design Group and even the Walt Disney Company.

Charles, Eileen and Carl Liu. Want Magazine (2010). Articles>Interviews>User Interface


Chris Thompson on Searching for a Content Management System

Thompson talks about his search for the right content management system. He talks about the importance of content reuse across an entire system and having a workflow for editing, reviews, and translation. He discusses AuthorIT as a possible CMS solution. He also gives tips for talking with CMS vendors without being suckered in.

Thompson, Chris and Tom H. Johnson. Tech Writer Voices (2007). Articles>Interviews>Content Management>Podcasts


Cliff Nass

Cliff Nass revels in being weird, thinking 'wildly,' and taking 'big fliers.' But he's also fascinated by what makes everything the same. If we were all as open to oddness as he is, the world would be a much more interesting place.

Adlin, Tamara and Cliff Nass. UX Pioneers (2007). Articles>Interviews>User Experience


Content and Clout: A Chat with Colleen Jones

It isn’t often that you come across a book that makes your highlighter work overtime. Colleen Jones’ book, Clout: the Art and Science of Influential Web Content, is just such a book. Chock full of Colleen’s brilliant insights and unique approaches to creating Web content, this book is the first to bridge the gap between user experience, marketing communications, and content strategy. It offers a complementary approach to all three disciplines that you shouldn’t undertake lightly. But, typically, UX professionals do not undertake this approach often enough.

Mausser, Kristina. UXmatters (2011). Articles>Interviews>Web Design


Cordell Ratzlaff: The Want Interview

If all Cordell Ratzlaff had done was design the interface for Apple’s OSX, he’d still have a place in the pantheon of UX luminaries. But in the ten years since that ground-breaking design, he’s gone on to high-profile positions at Frog Design, a variety of independent projects, and most recently, Director of User-Centered design at Cisco.

Grobe, Ken and Cordell Ratzlaff. Want Magazine (2010). Articles>Interviews>User Experience>User Centered Design


Dan Saffer: The Want Interview

Dan Saffer is a man with strong opinions, varied interests, and quite possibly, a distaste for the term “User Experience.” Mind you, Saffer is far from “anti-usability.” His track record as an Experience Design Director at Adaptive Path, a founder/principal of design consultancy Kicker Studio, and the writer of Designing Gestural Interfaces, should put paid to that. He merely feels the term, when applied to an industry, bites off more than it can chew.

Grobe, Ken and Dan Saffer. Want Magazine (2010). Articles>Interviews>User Experience


The Data Artist

Tufte shares Orwell's impatience with doublethink and humbuggery, his insight that bad thinking and bad expression travel in a pair, and his awareness that they are usually deployed in the service of some brand of propaganda.

Rosenberg, Scott. Salon (1997). Articles>Interviews>Visual Rhetoric>Charts and Graphs


Death to Lorem Ipsum and Other Adventures in Content

Kristina agreed to push the thinking further with a discussion about content, UX teams, and how the relationships can be strengthened to create experiences and projects that really sing. The resulting conversation start with content basics and closes with a bold challenge.

Halvorson, Kristina and Kate Rutter. Adaptive Path (2008). Articles>Interviews>Content Management


Design Critique: On Plain Language

An interview with Whitney Quesenbery about minimalism and plain language in user experience design.

Quesenbery, Whitney. Design Critique (2007). Articles>Interviews>Minimalism>Podcasts


Designing for Social Innovation: An Interview with Ezio Manzini

Professor of Design at the Politecnico di Milano, Ezio Manzini, took time away from airline food, flatbed seats and a view out the window of the Himalayas to talk to us about designing for social innovation and his work with the DESIS network.

Baty, Steve. Johnny Holland (2009). Articles>Interviews>Web Design>Social Networking


Digital Garden Tending and Tech Comm: An Interview with Rick Sapir

Carolina Chapter webmaster and STC Associate Fellow Rick Sapir kindly agreed to spend time on June 18th answering my questions about technical communication, website content management, and online help.

Arghiere, Bryce. Carolina Communique (2015). Articles>Interviews>TC>Technology


DITA for Publishers with Eliot Kimber

DITA enables iterative design and development – when you come across something more sophisticated than the “norm” you just keep adding features – and interchange is always ensured.

Gentle, Anne. Just Write Click (2010). Articles>Interviews>Publishing>DITA


DITA XML and Accessibility: An Interview with Robert Johnson II

DITA 1.3 is scheduled to include enhancements that expand the options for implementing accessibility in tables to match the options available in HTML. While it's good to enhance the flexibility of DITA, authors also need to remember to keep table design simple.

Schengili-Roberts, Keith. DITAWriter (2014). Articles>Interviews>Accessibility>DITA



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