Extracting Pearls from Other People's Brains: The Art of Interviewing
Perhaps one of the bigger challenges faced by white paper writers is coming up with good content. The default course of action is to do a Google search. While this approach can yield valuable information, the best pearls reside inside someone else's head.
Stelzner, Michael A. WhitePaperSource (2006). Articles>Interviewing>Research>White Papers