Knowledge Management--Issues and Challenges in the Corporate World

The first of those challenges is merely getting individuals within the company to communicate with each other, wherever they are located. Many organizations have trouble getting people to share information who aren't on the same floor, so adding remote workers or those in other geographical locations can prove difficult. Corporations are realizing how important it is to 'know what they know' and to be able to make maximum use of the knowledge. This knowledge resides in many different places, such as, databases, knowledge bases, filing cabinets, and people's heads, and it is impossible to keep track of and make use of this distributed knowledge. Knowledge Management (KM) needs careful planning and analysis. While technology can support KM, it is not the be all and end all of KM. Knowledge Management decisions should be based on who (people), what (knowledge), and why (business objectives). Critical success factors for KM can be broadly categorized into four classes: people, processes, technology, and sustained strategic commitment. The four pillars of the model are also used to explain the critical success factors in Knowledge Management.

Kumar, Pankaj and Jaya Kalra. International Journal for Technical Communication (2007). Articles>Information Design>Knowledge Management>Workplace

Succeeding at Information Architecture in the Enterprise

This article explores some of the approaches needed to ensure that we are successful at implementing IA within organisations, with the goal being to encourage further discussion in the community about these issues.

Robertson, James. Boxes and Arrows (2006). Articles>Information Design>Workplace

Information Architecture for My Office

To get a handle on the challenge in front of me, I created a complete item inventory of everything currently in my office. I used Microsoft Excel and created a spreadsheet.

Swope, Amber. Content Wrangler, The (2008). Articles>Information Design>Workplace