The Big Cocktail: Cognitive and Humanistic Traits of an Information Designer  

This paper describes how our experience in striving to hire Information Designers led us to identify the very basic cognitive and humanistic traits that make up a successful technical communicator. It also shows how, once identified, such traits can be used to unveil hidden potentialities which can help turn a non expert candidate into a successful and gratified Information Designer and communicator. This paper focuses mainly on psychological traits, not on technical skills, that have been extensively discussed in a series of other papers.

Zace, Sokol. STC Proceedings (2001). Articles>Information Design>User Experience>Cognitive Psychology

The Elements of User Experience  

The Web was originally conceived as a hypertextual information space; but the development of increasingly sophisticated front- and back-end technologies has fostered its use as a remote software interface.

Garrett, Jesse James. JJG.net (2002). Articles>Information Design>User Experience>Web Design

Expanding the Approaches to User Experience

Jesse James Garrett’s 'The Elements of User Experience' diagram has become rightly famous as a clear and simple model for the sorts of things that user experience professionals do. But as a model of user experience it presents an incomplete picture with some serious omissions—omissions I’ll try address with a more holistic model.

Olsen, George. Boxes and Arrows (2003). Articles>Information Design>User Experience>User Centered Design

Louis Rosenfeld on Enterprise Information Architecture

In this interview with Louis Rosenfeld, The Rockley Bulletin asks the information architecture and user experience guru to talk about enterprise information architecture, what it is, where it's heading, and how you can get started.

Abel, Scott and Louis Rosenfeld. Rockley Bulletin (2006). Articles>Information Design>User Experience

Change Blindness: "You See, But You Do Not Observe"

We can't force people to look at the work we do, but if we want to make them happy, we need to provide them with the information they need in a manner that makes it easy for the top-down mechanisms to work efficiently. It's our job to help them observe, rather than just see.

Rockley Group, The (2008). Articles>Information Design>User Experience>Cognitive Psychology