#10336
The Dell Computer Experience: From Maturity Model Assessment to Strategic Planning 
Dell Computer Corporation's Information Development area was tasked with benchmarking itself with other similar areas in the industry. This case study details the evolution of this requirement to the fundamental need for a strategic plan, and how the requirement was met. The steps begin with gaining an understand of strengths and weaknesses as compared to the industry and end with goals for using the strategic plan to strengthen the area.
Rosenquist, Deborah J. Technical Communication Online (1997). Articles>Information Design>Assessment
#26198
A Delta Format for XML: Identifying Changes in XML Files and Representing the Changes in XML
This paper describes how changes to XML documents and data files can be represented in XML and proposes a delta format for XML. Although Canonical XML provides a mechanism for verifying that two XML files or documents are equal, it is more often necessary to determine the differences between two XML documents. Such differences should ideally be represented in XML and this paper describes how such changes can be represented in XML with minimal additional attributes and elements. The paper describes how any changes can be simply represented using this delta format, and how the delta file has the same look and feel as the original files being compared. The paper describes how the delta file can be transformed into HTML for viewing by using a simple XSL style sheet, and by modifying this style sheet changes to particular XML file types can be presented to users in a way that suits their view. In addition, the delta file can be processed by any XML application for other purposes.
La Fontaine, Robin. XML Europe (2001). Articles>Information Design>XML
#29469
I started The Myths of Innovation in a positive frame of mind, generated by my interest in the topic (and the excitement of seeing my photos in print). I ended the book similarly enthusiastic. While it isn't a long read (I started in Cambridge and finished before I touched down in Los Angeles), good books don't need a lot of words to make their point. Scott Berkun clearly presents his arguments, demolishing many of the misconception about innovation. For those of us running businesses or developing new products, it's a must-read.
Robertson, James. Boxes and Arrows (2007). Articles>Reviews>Information Design
#22008
La Minería de Datos (Data Mining) es un término del que se hablado bastante en los últimos años. Sin embargo es sólo una parte de algo mucho más interesante: el Descubrimiento de Conocimientos o Knowledge Discovery.
Dursteler, Juan Carlos. InfoVis (2002). (Spanish) Articles>Information Design>User Interface
#29495
Review: Design Is Rocket Science
Interaction Design: Beyond Human-Computer Interaction is cunningly released at a time when acceptance of Interaction Design as a discipline is reaching a critical mass. The book precipitates a huge turn in the creation of interactive technologies toward the more research/creative or human-centric model, approaching the subject of this change from different angles and illuminating historical insights.
Evans, Clifton. Boxes and Arrows (2007). Articles>Reviews>Information Design
#24437
Designing a Hypermedia Program: Early Planning Stages 
The personal computer has had a significant impact on the delivery of educational material. Hypermedia systems give students the ability to explore concepts in innovative ways. Unfortunately, it appears that many hypermedia designers have ignored the critical early planning stages. This paper provides an overview of three of those planning stages: audience analysis, system goals analysis, and control analysis.
Weise Moeller, Elizabeth A. STC Proceedings (1995). Articles>Information Design>Hypertext
#20390
Designing a New Schema with XML Design Patterns
Proposes the design of an XML-based type library format. If you've had exposure to Microsoft COM or Mozilla's XPCOM, you're probably familiar with their binary TLB (MS) and XDT (Mozilla) formats that define the available operations and interfaces for a package of portable components. An interpreted language such as JavaScript can use these definitions as cheat sheets to find out what operations and parameters are available to call on-the-fly.
Downey, Kyle. XML.com (2003). Articles>Information Design>XML>Metadata
#15111
Describes how technical writers can design usable, helpful tables of contents for both printed documentation and help files.
Wright, Marcia G. Intercom (2002). Articles>Editing>Information Design
#29192
Designing Information That Meets Users' Needs 
Understanding users' needs is a systematic approach that draws on techniques used in software design and ethnographic-style research. These techniques include user personas, tasks analyses, and scenarios. Taken together they provide the basis of an information design that works for users.
Lasalle, Joan. Content Management Professionals (2007). Articles>Information Design>User Centered Design
#27633
Designing Your Own XML Schema: Learn the Essentials
This is the first article in a series which guides you in designing XML Schemas right from the basics without any hurdles.
Chaterjee, Jagadish. Dev Articles (2006). Articles>Information Design>Databases>XML
#22774
How can I tell if JBIG2 compression was used on my PDF file?
Rosenthol, Leonard. PDFzone (2004). Articles>Information Design>Software>Adobe Acrobat
#26349
Digital Facsimiles on CD-ROM: A Potential Solution to the Interlibrary Loan of Rare Books
Despite the approval, nearly ten years ago, of the ACRL Guidelines for the Loan of Rare Materials, few special collections departments regularly loan materials to other universities. For the researcher, obtaining rare books and manuscripts (or copies of the same) via interlibrary loan continues to be difficult if not impossible. The last ten years have shown a phenomenal growth in the production and marketing of digital facsimiles of rare books. This article examines research on digital facsimile CD-ROM collection patterns and presents the results of a survey on interlibrary loan lending practices in an effort to understand the impact that CD-ROMs may have on interlibrary loan and access to rare materials.
Visser, Michelle. Journal of Interlibrary Loan (2004). Articles>Information Design>Publishing
#28877
Digital Libraries: Still a Long Way to Go
Apart from implementing the right technology, libraries need a clear understanding of changing user requirements, the capabilities and limitations of emerging technologies, and the changing nature of scholarly communication.
Kudesia, Saurabh. International Journal for Technical Communication (2007). Articles>Information Design>Databases
#29269
The Dimensions of Information Architecture
A quest for a layered model that helps us understand and leverage the unique qualities of various information architecture components.
#24770
Disease Classification and the Organization of Large-Scale Web Sites
The International Classification of Diseases (ICD) has been employed by the world's public health officials to chart the nature, frequency, and geographic origins of diseases and causes of death in human populations since the late nineteenth century. The ICD has been modified every decade since the 1890s, and a study by Bowker and Star of these changes, in concert with the work of others on the practices employed in information mapping, can be used to better understand the organization of large-scale web sites. Specifically, web designers must adapt classification schemes to fit multiple social worlds. Additionally, we need to understand that these systems can become so entrenched in our thinking that they become "invisible," thus undermining our ability to adapt them as future needs or insights arise.
Applen, J.D. IEEE Transactions on Professional Communication (2001). Articles>Information Design>Web Design>Biomedical
#29589
Displaying ADO Retrieved Data with XML Islands
An XML data island is a piece of well-formed XML embedded into an HTML file. This article will show you how to retrieve data in an XML format from a database using ADO; you will also learn how to bind this data into an HTML document.
Krishnaswamy, Jayaram. Dev Articles (2006). Articles>Information Design>XML>XHTML
#31124
I have seen a couple of blog postings lately that underscore the statement that DITA is not for everyone or for every situation.
Rockley Group, The (2008). Articles>Information Design>XML>DITA
#29287
If you line DocBook and DITA up, I think DITA can point to four technical differences that are arguably features in its favor.
Walsh, Norman. DITA for DocBook. Articles>Information Design>DocBook>DITA
#31752
You will better understand how DITA can support your organization and how it can scale to meet your enterprise content needs by first understanding the basics of DITA standardization.
Priestley, Michael and Amber Swope. Just Systems (2008). Articles>Information Design>XML>DITA
#27916
The abbreviation DITA stands for 'Darwin Information Typing Architecture', an information architecture based on XML. DITA is not a mere reinvention of the wheel: rather, it sets the standards for known structuring requirements. The most striking feature of this architecture is the clear orientation towards a technology for structuring, which has already proved its worth in online documentation.
Closs, Sissi. tekom (2006). Articles>Information Design>XML>DITA
#31171
DITA: From the Perspective of Someone Actually Using It
In this podcast, Marlene Martineau of New Dawn Technologies explains why they adopted DITA, how they adopted it, the benefits they're experiencing, and the reasons why she'll never go back.
Martineau, Marlene. Tech Writer Voices (2008). Articles>Information Design>XML>DITA
#31743
DITA: Opportunities To Help Shape The Standard, Promote DITA Adoption, Develop Real-World Solutions
Want to get involved in the formation of one of the most important XML standards impacting content professionals? You can. And, you should. The folks at OASIS—the Organization for the Advancement of Structured Information Standards—have made it easy for just about anyone to participate.
#26179
DITA: What You Need To know about the Darwin Information Typing Architecture
The Darwin Information Typing Architecture (DITA) is a hot topic among those who author, edit, deliver and manage content. But adopting a standard architecture is an important decision that requires up front research and knowledge of the pitfalls. Find out if DITA is right for your organization. Read this whitepaper to learn more (PDF).
Manning, Steve. Rockley Group, The (2005). Articles>Information Design>Metadata>XML
#28259
Diversity is Power for Specialized Sites
Small websites get less traffic than big ones, but they can still dominate their niches. For each question users ask, the Web delivers a different set of sites to provide the answers.
Nielsen, Jakob. Alertbox (2003). Articles>Web Design>Information Design
#28147
Do Internet Users Want Deep Content or Immediate Gratification?
For a long time I have been an advocate of quality content on web sites. And now I am conducting an experiment that pitches quality content against immediate gratification.
Usborne, Nick. Excess Voice (2006). Articles>Information Design>Web Design>Writing
