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Evaluating Index Usability   (PDF)

Usability is like beauty. It is in the eye of the beholder. In other words, much of it is purely subjective. For example, what seems useful to you today might not seem as useful to you tomorrow or next week or next month. With those thoughts in mind, I designed a usability test questionnaire for one of my corporate clients. Since then, I have used the questionnaire in consulting with other corporate clients to help them evaluate their existing indexes. Also, I have made it available on my Web site – http://www.indexingskills.com/usabhtml.html - and I have given several other corporations and publishers permission to use it.

Lathrop, Lori M. STC Proceedings (2003). Articles>Indexing>Usability