Using HCI Skills to Create Online Message Help  

This panel segment focuses on applying human-computer interaction (HCI) skills to the creation of online message help information for the IBM RSl6000 product. Online message help allows users to easily understand and diagnosis errors that they receive on the job, without them ever having to pick up a message manual. The HCI skills used in creating the online help were learned in the Introduction to HCI Usability class thut Rensselaer Polytechnic Institute offered as the first class of four offered in 1996 in their newly created HCI Certificate Program.

STC Proceedings (1997). Articles>Human Computer Interaction>Communication>Online

Exploring Human Factors in Virtual Worlds    

Why are virtual worlds increasingly relevant to technical communicators? What human factors influence the design of virtual worlds? This article explores these two important questions from a technical communication perspective.

Padmanabhan, Poornima. Technical Communication Online (2008). Articles>Human Computer Interaction>Online>3D