#10380
The Influence of Semantics and Syntax on What Readers Remember 
The objectives of the study presented here are to help writers and editors better allocate their efforts, increase the discipline’s knowledge about reader performance with technical documents, and examine many text variables in one study. For this study, participants read and recalled one of two technical texts. Results reveal that readers are more likely to recall more important versus less important information. Additionally, readers are more likely to recall information in clauses, in independent clauses, and in the first paragraphs of documents. The implication of these results for writers and editors is discussed.
Isakson, Carol S. and Jan H. Spyridakis. Technical Communication Online (1999). Articles>Human Computer Interaction>Information Design
#10417
Physical, Cognitive, and Affective: A Three-part Framework for Information Design
This article first explores limitations of the prevailing concept of document design. Next, it offers a definition of information design—a framework meant to broaden the popular perspective on design in our field. The article then describes in detail the three types of design activities involved in technical communication: physical design, cognitive design, and affective design. Last, this article suggests the strengths and limitations of this framework. Appendixes describe implications of this framework to the teaching of technical communication to majors in the field, to the practice of technical communication in industry, and to research in the field.
Carliner, Saul. Technical Communication Online (2000). Articles>Human Computer Interaction>Information Design
#25839
While no one would argue that email is useless, continued inefficient management of emails makes email worse than useless—--it makes them dangerous.
Mancini, John. e-Doc (2005). Articles>Human Computer Interaction>Information Design>Email
#33210
Evaluation is a fundamental part of human-computer interaction (HCI). Good HCI practice tells designers to evaluate: evaluate requirements, evaluate designs, evaluate prototypes. The purpose of evaluation is to improve the usability of a software system; that is to make it easy to use, easy to learn, effective and enjoyable. But what is usability and what makes one device easier to use than another? Traditional HCI theory has produced a number of evaluation techniques and guidelines. These are based on some basic psychological assumptions which date back to the sixties.
Benyon, David. ERCIM News (2001). Articles>Human Computer Interaction>Information Design
