Building a Technical Communication Program

I address myself briefly to two questions that will likely confront anyone who considers increasing the number of technical writing programs. First, what is the market for technical communicators? Second, how does one go about setting up a program?

Pearsall, Thomas E. ADE Bulletin (1982). Articles>Education>Management

Can Academic Partnerships in Technical Communication Work?: Lessons from Minnesota  

Interuniversity partnerships are widely encouraged as a way for public universities to pool increasingly scarce resources, to minimize duplication of academic programs, and to cooperate rather than compete. Joint programs in technical communication have not been widely studied, but they seem especially logical for several reasons.

Black, Suzanne. CPTSC Proceedings (2003). Articles>Education>Management>Collaboration

Creating Leaders: On the Front Lines and Beyond

Companies such as GE, Procter & Gamble, General Mills, McKinsey, IBM, FedEx and others began building their leadership engines by doing what any great team does: putting the right people in the right leadership positions in the first place. They then strengthen the leaders’ skills and knowledge and rigorously hold them accountable for hitting their operating and financial targets. Let’s peek under the hood at these leadership engines to see how these great companies not only create but sustain leadership engines that continuously produce strong leaders.

Shaffer, Jim. Communication World Bulletin (2007). Articles>Education>Management>Workplace

Educational Models and Open Source: Resisting the Proprietary University  

This paper presents an educational model derived from open source methods for computer programming. The article places this search for an alternative model within a framework of proprietary educational practices that are driven by a need for efficiency and rationalization. As an alternative model, the paper suggests that an open source derived educational process would emphasize collaborative problem based learning, working through drafts, risk taking, mentoring, user testing, releasing early and often. . . .

Faber, Brenton D. ACM SIGDOC (2002). Articles>Education>Knowledge Management>Open Source

Knowledge Management and Life Long Education in Science    

In 1998 ENEA, the Italian National Agency for New Technologies, Energy and the Environment, launched an e-learning platform with the mission of sharing scientific knowledge among everyone, not just workers but also students and the unemployed, in order to use its research results to support competitiveness and sustainable development. In 6 years, more than 20.000 users have followed one or more of the 46 on line courses. Many agreements with schools, universities, private and public training organisation are now under way to improve the dissemination of scientific knowledge and to build an open data base of scientific learning objects that anyone can use.

Moreno, Anna and Sergio Grande. Data Science Journal (2005). Articles>Knowledge Management>Education>Scientific Communication

Knowledge Management Support for Teachers  

Considers how the concepts and techniques of knowledge management can be applied in public schools.

Carroll, John M. University of Toronto (1999). Articles>Knowledge Management>Education

Learner Attitudes Towards a Tutor-Run Weblog in the EFL University Classroom

The purpose of this personal mini-research project is to investigate learner attitudes towards a weblog that I recently set-up and have been running for my classroom-based university EFL learners here in Japan. What follows will be my attempt to relate my experience as a first-time researcher: from formulating the research questions to selecting research methods and describing their deployment. I will then report on the outcomes, give a short analysis, and discuss what the entire process meant to me.

Campbell, Aaron Patric. OCN (2002). Articles>Education>Content Management>Blogging

Maintaining a Curriculum

In 1991 the University of Applied Sciences (Fachhochschule) in Hanover was the first German academic institution to teach technical writing. Since then our curriculum has been subject to changes and it still is: Developing a curriculum is an ongoing process.

Baumert, Andreas. TC-FORUM (1999). Articles>Education>Management>Germany

Moving to the Public: Weblogs in the Writing Classroom

Given that students have access to the Internet, weblogs can easily replace traditional classroom uses of the private print journal. While weblogs are normally public, free tools such as Blogger can be used for private, expressive writing.

Lowe, Charles and Terra Williams. Into the Blogosphere (2004). Articles>Education>Content Management>Blogging

TPC Program Snapshots: Developing Curricula and Addressing Challenges    

This article reports results from a survey of US technical and professional communication undergraduate programs concerning core concepts emphasized and most commonly taught procedures, skills, and tools. Snapshot views of current programs are derived from the results, and the developmental processes and directions of four new programs are described in more detail. The article concludes with challenges for programs to maintain humanistic concerns while also providing effective professional and technical preparation.

Allen, Nancy J. and Steven T. Benninghoff. Technical Communication Quarterly (2004). Articles>Education>Management>Case Studies

Use and Abuse of Reusable Learning Objects    

The term Learning Object, first popularized by Wayne Hodgins in 1994 when he named the CedMA working group 'Learning Architectures, APIs and Learning Objects,' has become the Holy Grail of content creation and aggregation in the computer-mediated learning field. The terms Learning Objects (LOs) and Reusable Learning Objects are frequently employed in uncritical ways, thereby reducing them to mere slogans. The serious lack of conceptual clarity and reflection is evident in the multitude of definitions and uses of LOs. The objectives of this paper are to assess current definitions of the term Learning Object, to articulate the foundational principles for developing a concept of LOs, and to provide a methodology and broad set of guidelines for creating LOs.

Polsani, Pithamber R. Journal of Digital Information (2003). Articles>Content Management>Instructional Design>Education

What Every Department Chair Should Know About Scholarship in Technical Communication

What should every department chair know about scholarship in technical communication? Probably a good deal more than I can tell you in this short paper, since many of you will probably be hiring faculty members for whom technical communication is a major area of interest. To evaluate the scholarly work of those people, you'll have to know something about the tradition within which they are working.

Halloran, S. Michael. ADE Bulletin (1984). Articles>Education>Management

What Executives Must Know about E-Learning

So you’ve heard about this e-learning thing. Can it work in your organization? Before you make an assessment, consider these issues.

Carliner, Saul. Saul Carliner Studio (2002). Articles>Management>Education>Online

Training Technical Communicators for Management

When you think of the best manager you have ever worked for, you probably remember his/her ability to motivate you and your colleagues, his/her professional but personable demeanor, and the way his/her organizational skills matched the right person with the right responsibilities. In your management role, you strive to do all these things. However, to make the greatest impact, you must not only excel as a manager yourself, but also help the next generation of leaders develop their managerial skills.

Erber-Stark, Jessica. TechCom Manager (2007). Articles>Management>TC>Education

Real World XML: Using Content Management Systems in Higher Education Course Catalogs

CMS is revolutionizing the way higher education handle online content. So why are most universities still managing their course catalogs by hand? Join David Cummings for an in-depth look at how XML can improve a university beyond its website.

Cummings, David. IDEAlliance (2005). Articles>Content Management>Information Design>Education

Against Learning Management Systems

Learning Management Systems have dominated online education up until now, but must they be what we rely on in the future? Having found our way out of one box, must we immediately look for another? Can we imagine no other possibilities?

Gold, Matthew K. Lapland Chronicles, The (2009). Articles>Education>Content Management>Blogs

Web Content Management Systems in Higher Education  

A case study of a university-wide implementation of a web content management system at Gonzaga University.

Powel, Wayne and Chris Gill. Educause (2003). Articles>Content Management>Education>Case Studies

What's the Right Answer? Team Problem-Solving in Environments of Uncertainty    

Whether in the workplace or the classroom, many teams approach problem-solving as a search for certainty—even though certainty rarely exists in business. This search for the one right answer to a problem creates unrealistic expectations and often undermines teams' effectiveness. To help teams manage their problem-solving process and communication better, I teach a systematic comparison approach that transforms the search for certainty into a search for the best alternative based on clearly defined and weighted criteria. With this method, team members realize that all problem- solving involves subjective judgments, but that making that subjectivity transparent increases the chances that an adopted solution will in fact solve the business problem at hand.

Jameson, Daphne A. Business Communication Quarterly (2009). Articles>Education>Project Management>Collaboration

Stasis Theory as a Strategy for Workplace Teaming and Decision Making    

Current scholarship tells us that skills in teaming are essential for students and practitioners of professional communication. Writers must be able to cooperate with subject-matter experts and team members to make effective decisions and complete projects. Scholarship also suggests that rapid changes in technology and changes in teaming processes challenge workplace communication and cooperation. Professional writers must be able to use complex software for projects that are often completed by multidisciplinary teams working remotely. Moreover, as technical writers shift from content developers to project managers, our responsibilities now include useradvocacy and supervision, further invigorating the need for successful communication. This article offers a different vision of an ancient heuristic—stasis theory—as a solution for the teaming challenges facing today's professional writers. Stasis theory, used as a generative heuristic rather than an eristic weapon, can help foster teaming and effective decision making in contemporary pedagogical and workplace contexts.

Brizee, H. Allen. Journal of Technical Writing and Communication (2008). Articles>Education>Project Management>Collaboration