#20493
The field of technical communication is in many ways inscribed by technology. As a result, technical communication programs not only must provide students with a foundation in the theory and practice of the field, but also must give students some level of proficiency in the technology tools they will need to put that knowledge into service in the workplace.
Brumberger, Eva R. CPTSC Proceedings (2003). Articles>Education>Instructional Design>Software
#21238
From Writer to Trainer: Designing an Effective Technical Training Class 
You spend six months working side by side with the designers and engineers, learning every nuance of the new system. You then spend another six months writing a complete set of training and reference manuals. Face it, you know this system inside and out. So it should come as no surprise when your boss decides you are the perfect person to conduct the training class.
Michaels, Dana. STC Proceedings (1995). Articles>Education>Instructional Design>Software
