Communicating Emotions Effectively in Online Learning Environments  

This paper presents an analysis of the various textual and visual ways that emotions are typically communicated in online learning environments. It also looks at the importance (and limitations) of both verbal and nonverbal online communication from the perspective of Daniel Goleman’s concept of “emotional intelligence.” Descriptions of three case studies demonstrate situations that involve emotionally-based student-instructor interactions that could have become problematic without the instructor’s awareness of the actual emotional issues involved. The paper concludes with a set of recommended guidelines for instructors addressing emotions in online learning situations.

Shirk, Henrietta Nickels. STC Proceedings (2005). Articles>Education>Online>Emotions

The Emerging Role of Emotional Intelligence in Business Communication Classes  

Communication is a major component of emotional intelligence models. While we teach persuasive writing, presentations, bad news, good news, and you orientation in our business communication classes, to date we have not looked at the effects emotional intelligence has on our teaching. Emotional intelligence encompasses all areas that we teach in business communication. The purpose of this paper is to show how emotional intelligence is a part of what makes some people good business communicators and others poor ones. If we knew which students had a high-level or which had a low level of emotional intelligence, hypothetically that information could help us teach business communication concepts more efficiently in our classrooms.

Martin, Jeanette S. Association for Business Communication (2004). Articles>Education>Business Communication>Emotions

Technical Versus Non-Technical Students: Does Emotional Intelligence Matter?    

Intellectual Quotient (IQ) has long been considered in education as the deciding factor in a person's success but have we overlooked emotional intelligence (EI) in determining one's success in life? In my attempt to reexamine the acceptance of EI, I studied the difference in EI between different groups of undergraduates in Singapore in terms of their field of study, gender and university. The sample comprised undergraduates from Nanyang Technological University (NTU) and National University of Singapore (NUS), with a fair mix of gender and field of study. From their responses to an EI questionnaire, it was found that there was no significant difference in EI between undergraduates who study technical and nontechnical courses, as well as between undergraduates of NTU and NUS, although male undergraduates achieved higher EI scores than female undergraduates.

Poon Teng Fatt, James. Journal of Technical Writing and Communication (2004). Articles>Education>Technology>Emotions

Emotional Intelligence: Putting Theory into Practice

Social and emotional learning may seem difficult to teach, but there are activities out there that can help.

Edutopia (2008). Articles>Education>Emotions>User Centered Design