#22792
Offers advice on creating effective FAQ documents.
Hart, Geoffrey J.S. Intercom (2004). Articles>Documentation>Technical Writing>FAQ
#30810
Nine Tips for Writing Better FAQs
Frequently asked questions, or FAQs, are an important part of your product documentation. Writing well-targeted and thorough FAQs allow users to quickly find the answers they need so they can be more productive when using your product. Here are some tips for writing FAQs that will get your users on track quickly and help reduce Customer Support calls.
HelpScribe (2008). Articles>Documentation>Writing>FAQ
#33337
FAQs don’t have that great a reputation, but recently, I’ve been working on FAQs for a client. Their computer help desk was annoyed about answering the same things again and again. Why not divert potential callers to a FAQ instead?
Jarrett, Caroline. Usability News (2007). Articles>Documentation>Technical Writing>FAQ
