In early March we opened up the Atlassian documentation to the wider community. We added a CC-by (Creative Commons Attribution) license to our product documentation. We invited people to contribute to our documentation after signing an Atlassian Contributor License Agreement (ACLA). At that stage, the ACLA was just starting its three-month trial. The trial period has now ended, and we're delighted to say: it's a go!
There’s a place for a lighter touch in much of the online documentation we write. It’s a delicate balance. On the one hand, it’s important that the writing style does not annoy or offend the reader and does not detract from the content. We also need to be aware of people whose first language is not the one we’re writing in. On the other hand, the occasional touch of humour or personality can focus the reader’s attention onto the page.