New Life for Product Documentation

Here are some 'truths' we've all heard: 'Documentation is just a band-aid for poor design.' 'Real users don't read manuals.' 'Super users never read anything.' 'Help doesn't.' But are they really true? I've seen some signs of life in the use of documentation for digital products recently.

Quesenbery, Whitney. UXmatters (2006). Articles>Documentation>User Interface>User Centered Design