http://tc.eserver.org/dir/Articles/Documentation/User-Centered-Design/Help A listing of the most recently indexed works about Articles and Documentation and User Centered Design and Help in the field of technical communication. en-us Copyright (c) 2005-08 by the EServer. All rights reserved. tclib-editorial@eserver.org (TC Library Editorial Board) webmaster@eserver.org (Geoffrey Sauer) http://tc.eserver.org/images/newlogo.gif http://tc.eserver.org/dir/Articles/Documentation/User-Centered-Design/Help http://tc.eserver.org/34093.html http://tc.eserver.org/34093.html User assistance can add value to a product or Web service’s business model by influencing how deeply users adopt new features or services. As more products employ pay-as-you-go models like that of SaaS (Software as a Service), the contribution user assistance makes becomes increasingly more important. http://tc.eserver.org/32349.html http://tc.eserver.org/32349.html Users turn to help to look for a specific question, just as someone consults an encyclopedia for a specific question. No one reads the entire encyclopedia/manual, nor is anyone expected to. Well-written encyclopedias allow users to find information through indexes, tables of contents, alphabetical organization, and search fields. http://tc.eserver.org/28764.html http://tc.eserver.org/28764.html Discusses a number of trends in the technical writing world, particularly the need to make help more human by adopting conversational tones and addressing the angry/frantic state of the user. http://tc.eserver.org/23141.html http://tc.eserver.org/23141.html The user's idea of the problem is often very different than the help or program designer's. The online help topics often reflect the designer's viewpoint, not the user's. http://tc.eserver.org/21435.html http://tc.eserver.org/21435.html Benutzerinstruktion muß sein. In Form von Online-Documentation ist sie unmittelbarer Teil des Programms.