How To Create A FAQ Page Your Customers Will Love (And Might Even Use) 

What FAQ pages have become are elephant graveyards of non-information, the equivalent of the Miscellaneous file folder, the place where information-we-didn’t-know-where-to-put was dumped. The challenge of creating a FAQ page that customers will find useful has several aspects to it, but can be accomplished with a lot of planning and a little strategic work.

Bailie, Rahel Anne. Content Wrangler, The (2009). Articles>Documentation>User Centered Design>FAQ