Technisch Schrijvers Schuwen Onderzoek: Toch Kunnen Onderzoeksresultaten Praktisch Toepasbaar Zijn  

This article, which appeared in the Dutch journal Tekst[blad], describes four recent studies that are relevant to help developers, and suggests how help developers can use the knowledge gained from those studies to improve the performance support systems they build.

Hayhoe, George F. Tekst[blad] (2000). (Dutch) Articles>Documentation>Usability>Technical Writing

Don't Let Your Product's Features Become Expensive Flaws

Your product's unexplained features can turn into costly flaws. This article describes three real-world products with just such "features." It presents ways you can prevent these feature-to-flaw conversions by improving the User Documentation for your products.

Great Technical Writing (2008). Articles>Documentation>Usability>Technical Writing

Finding Information in Documentation

Finding information in documentation is easy. Or is it? This blog post argues that there's no universal solution, and that each document and each delivery method offers challenges and requires a slightly different solution.

Nesbitt, Scott. DMN Communications (2009). Articles>Documentation>Usability>Technical Writing

Change Your Writing Style to Make Documentation More Usable and User-Friendly

When the subjects of usability and user friendliness in relation to documentation are broached, writing isn’t often the first thing that comes to mind. But it should be.

Nesbitt, Scott. DMN Communications (2009). Articles>Documentation>Technical Writing>Usability