Baselining Documentation on a Wiki

The dynamic nature of wikis can cause a few headaches when you need to baseline documentation that's on a wiki to correspond with the release of your product. This blog post looks at some ways in which you can try baselining wiki content.

DMN Communications (2008). Articles>Documentation>Technical Writing>Wikis

Musings on User-Generated Documentation

User-generated documentation is a big issue in technical communication circles. If properly done, tapping into the knowledge of users can improve the quality and breadth of your documentation.

DMN Communications (2008). Articles>Documentation>Technical Writing>Wikis

Building a DITA-Wiki Hybrid  

Learn about theoretical and practical examples of merging DITA (Darwin Information Typing Architecture), a structured authoring methodology, and wiki’s freeform authoring and editing capabilities.

Gentle, Anne and Lisa Dyer. Intercom (2008). Articles>Documentation>Technical Writing>Wikis

The "Quick Web" for Technical Documentation  

So how did the wiki become a seemingly permanent fixture in the landscape of today’s Web? Which wikis have succeeded as technical documentation, and how can we replicate their success?

Gentle, Anne. Intercom (2007). Articles>Documentation>Technical Writing>Wikis

Why Wikis Won't Kill Technical Writing

Many people have predicted that wikis will replace traditional help in the future. Ok, I can buy that. But I've also heard that technical writers will surrender content control to SMEs and users, and will move into other roles such as merely editing wiki content, or switching to programming, training. Sorry. I just can't see that happening. In the world of wikis, technical writers will still be kings of content.

HelpScribe (2008). Articles>Documentation>Technical Writing>Wikis