Just the FAQs  

Offers advice on creating effective FAQ documents.

Hart, Geoffrey J.S. Intercom (2004). Articles>Documentation>Technical Writing>FAQ

How to Write Good FAQs

FAQs don’t have that great a reputation, but recently, I’ve been working on FAQs for a client. Their computer help desk was annoyed about answering the same things again and again. Why not divert potential callers to a FAQ instead?

Jarrett, Caroline. Usability News (2007). Articles>Documentation>Technical Writing>FAQ