#19988
Beyond End-User Documentation: Opportunities for Technical Communicators 
A large number of people in the technical communication field create end user documentation; therefore, many people seem to believe that technical writing is synonymous with writing end user documentation. On the contrary, creating end user documentation is only one of many roles that a professional technical communicator can perform. In this paper, we will describe several roles for technical communicators.
Vaughn, Joan E. and Katie Walton. STC Proceedings (1999). Articles>Documentation>TC
#31155
Current Trends in Technical Communications
Many technical writers are developing usability skills and leveraging them to help improve the product interface. Help is being delivered within the interface itself. Drop-down lists of topics related to an interface component, hint text below a GUI field, and other such embedded user assistance models allow users to get help without leaving the application interface.
Haiss, Craig. HelpScribe (2008). Articles>Documentation>TC
#30318
No matter how simple a task may first appear, you're better off to thoroughly read through the documentation, especially if the equipment you're using is borrowed. I've also learned that perhaps department stores really don't charge a fortune in comparison to my home project.
Davies, Beth. Boston Broadside (1991). Articles>Documentation>TC
#34064
A short blog post that discusses why users are more interested in learning how to, and not what is.
Nesbitt, Scott. DMN Communications (2009). Articles>TC>Documentation>Help
#35083
Conversation and Community: a review (of sorts) in about 1,700 words
Technical communication is changing rapidly. If you’re not ready for that change, it’s going to really catch you off guard. Anne Gentle's book Conversation and Community is an excellent guide to rolling with those changes, and for staying ahead of them. This article takes a close look at the book.
Scott Nesbitt. DMN Communications (2009). Articles>TC>Social Networking>Documentation
