#23320
Improving the Quality of User Manuals in Japan 
We will share the results and analysis of a survey on customer needs for user documents as a means to raise the overall quality of such materials. Fuji Xerox will provide how to improve the quality of user documents with some examples of user manuals for copier and facsimile etc. Hitachi will report various methods to improve the quality in software-manual development process and provide some examples.
Nomizo, Fumitoshi, Teruaki Shioda and Akihiko Suzuki. STC Proceedings (1994). Articles>Documentation>Regional>Japan
#25419
Technical Documentation in the United States of America 
Technical communication in the United States has been defined as 'any effort that makes it possible for people to get the most from the technology in their lives.' This broad definition covers the breadth of the profession that includes such communities as instructional design, information architecture, marketing communications, documentation development, usability, management, training, business communication, translation, writing, and editing. The 21 Special Interest Groups (SIGs) within the Society for Technical Communication (STC) illustrate the diversity and breadth of technical communication. The diverse specialties that make up technical communication in the US are at once its strength and its problem.
Rainey, Kenneth T. Southern Polytechnic State University (2005). Articles>Documentation>Regional>United States
