Markers That Help Measure Communication Quality

In our consultancy, we have developed a set of terms that represent what we consider to be an effective set of descriptive markers. Markers that help to measure how well a document is communicating. We characterize our set of markers as “Document Standards” for all forms of technical and scientific writing.

Cuppan, Gregory P. Brainery.net (2009). Articles>Documentation>Quality>Standards

How Do You Measure Communication Quality?

Most people involved with authoring and reviewing process do not have good markers to inform them of the overall communication quality of a document. So without good markers they are left to utilize really poor markers to help them measure document quality.

Cuppan, Gregory P. Brainery.net (2009). Articles>Documentation>Quality>Standards

The McCulley/Cuppan Standards Development Process We Use with Our Clients

People use different terms to describe quality and if they actually use the same term, then it is highly unlikely that they will use the same definition for the term. So the first problem faced in the review process is the vocabulary used to describe quality attributes in a document.

Cuppan, Gregory. Brainery.net (2009). Articles>Documentation>Quality>Standards