Minimalist Strategies for Improving User Documentation  

Those who use our products often ignore our best efforts at good documentation because they prefer to explore and learn by trial and error. Several researchers have developed document strategies that might help our users explore, learn, and recover from their errors. In order to use these strategies, however, technical communicators must get to know their users better, prototype their documentation, and test it on their users. Researchers need to tell us more about active learners and strategies for meeting their needs.

Elser, Arthur G. STC Proceedings (1993). Articles>Documentation>Quality>Minimalism