Building the Treasure House: Creating Knowledge Bases on the World-Wide Web  

Web knowledge bases offer an excellent platform for delivering technical documentation and customer support information. They also represent an area of great opportunity for technical communicators to expand their skills, satisfy their customers, and create value for their employers or clients. This session explores the components of a web knowledge base and the tasks involved in planning and building one.

Massa, Jack A. STC Proceedings (1998). Articles>Documentation>Online>Web Design

Restructuring Online Documentation for the World Wide Web  

Technical communicators around the world are turning to the World Wide Web us their primary delivery agent for on-line documentation. The transition from older forms of on-line documentation to HTML-based documents pre - sents new challenges in every phase of the documentation process: document creation, layout, access, and especially hypermedia capability The constant development of new web tools presents an even greater challenge for an organization seeking to stay abreast of technology with an ever decreasing budget. This panel will outline the basic steps in migrating to the web while focusing on one organization’s solution to meeting the challenges of restructuring its on-line documentation for web migration.

Goode, Christina M., Jennifer Campbell and David Hale. STC Proceedings (1996). Articles>Documentation>Web Design>Online