Bring on Rich Media    

Technical communicators must adapt to the changing dynamics presented by the addition of rich media in the technical documentation space. Discover some suggestions for how to do so.

Ortega, Dan. Intercom (2008). Articles>Documentation>Multimedia>Flash

FlashHelp: The Ideal Online Help Format for Web Applications

As the web transitions from a relatively static, information-oriented environment to a highly interactive, task-oriented environment, web developers must provide on-demand user assistance to ensure the usability of their applications.

Sibley, Jake. Adobe (2004). Articles>Documentation>Multimedia>Flash

Show Me Demos and Captivate

In this audio-visual age, technical writers need an easy way to deliver Flash-based, dynamic screen demos for their help content.

Johnson, Tom H. and Kevin Siegel. Tech Writer Voices (2007). Articles>Documentation>Multimedia>Flash

The Structure of FlashHelp Skins

The real magic of FlashHelp, however, lies in its Flash-based presentation layer, or 'skin.' You can completely customize FlashHelp skins to match the look and feel of any application, no matter how unique.

Joseph, Amar 'AJ'. Adobe (2004). Articles>Documentation>Multimedia>Flash