Documentation Through the Discovery Process  

The technical writers at a software company learn about the software by gathering information and running the software themselves.

Kloss, Marilyn B. STC Proceedings (2003). Articles>Documentation>Interviewing

Information Gathering for Policies and Procedures  

Information gathering can be one of the most timeconsuming and potentially frustrating experiences when writing policies and procedures. Policy and procedure writers sometimes start from scratch and must investigate and research policies and procedures before the first word is ever written. Although there are many obstacles to obtaining accurate and timely information, there are also many avenues the policy and procedure writer can take to gather, utilize, and maintain information.

Dodwell, Christine. STC Proceedings (1996). Articles>Interviewing>Documentation>Policies and Procedures