Improving the Practice of Document Review

Document reviews should be used as a tool to build quality into research and technical reports. In most handbooks for professional writers, review is recommended for clear and simple reasons: it is intended to identify problems and suggest improvements that enable an organization to produce documents that accomplish its goals and meet readers’ needs.

Cuppan, Gregory P. Brainery.net (2009). Articles>Documentation>Quality>Assessment

Why Is It That Teams Do A Poor Job of Post-Writing-Project Analysis?

Project teams may recognize that reviews are not working well, though the may not understand why. A valuable solution is to conduct ”lessons learned” analysis following the end of the project. Too often, though, post-writing-project analysis receives little commitment or meaningful effort, but why?

Cuppan, Gregory P. Brainery.net (2009). Articles>Documentation>Collaboration>Assessment

Comprehensibility as an Economic Factor

How can you guarantee a clearly understandable user manual? Is it even possible to measure the quality of technical documents or does comprehensibility merely depend on the reader? To answer these questions for the Porsche AG, content analysis provider semiotis³ developed a model to help measure the quality of documents.

Eybe, Angelika and David Messelken. TC World (2009). Articles>Documentation>Usability>Assessment

Would You Use Just a Gardening Trowel to Plant a Tree? 

If your department has implemented reuse and single-sourcing techniques that eliminate inconsistencies, your end users are going to have a lot more faith in the validity of the content you provide.

Pringle, Alan S. Scriptorium (2009). Articles>Documentation>Assessment>Help