Reporting XML Errors: Optimizing the Workflow

The Darwin Information Typing Architecture (DITA) is an XML-based, end-to-end architecture for authoring, producing, and delivering technical information. This paper describes how DITA-based documentation was implemented at CEDROM-SNi, one of Canada's leading on-line news content aggregators. The project delivers documentation as diverse as user training materials and Web Services reference guides targeted to programmers. We focus on the benefits, how tos, and lessons learned. Technical documentation has its own unique challenges. Its deliverables range from simple reference guides and educational material to complex, multilingual procedure manuals. Critical success factors of a documentation project are numerous and diverse – usability, deadlines, cost, language, delivery media (paper, online) – all of which have their own purpose and challenges. This paper discusses these issues and provides a framework for future DITA projects.

Allen, Sarah. IDEAlliance (2004). Articles>Content Management>Workflow>XML

Extending XML in the Enterprise

This presentation explores how recent advances in user interfaces have blurred the once clear distinction between structured and unstructured data. It examines how these tools can be used to empower a new class of user to participate in an XML workflow and a managed content environment.

Parsons, Jon. IDEAlliance (2005). Articles>Content Management>XML>Workflow