Paradigm Shifts are Never Pretty: Advice on Making the Move to XML Authoring
Most people are risk-averse, and profound changes such as the move to structured authoring require new skills and workflows. To ensure a successful transition, XML implementers need to assess their team members, identify allies, and build their implementation strategy around the staff members who embrace change.
O'Keefe, Sarah S. Content Wrangler, The (2008). Articles>Content Management>Project Management>XML