The Importance of Articulation Work to Agency Content Management: Balancing Publication and Control  

This paper describes the initial results of a qualitative field study of the work required to review and approve the content on government agency web sites. The study analyzes content management work in terms of Strauss’s conceptualization of articulation. The analysis describes examples of high and low level articulation in content review and approval including using paper, personal contact, and surveillance. Study results suggest that the articulation work present in non-software based review and approval processes helps to balance conflicting agency goals of publishing content and achieving absolute oversight over published content. It also suggests that software based content management systems may prove helpful for the management of some types of content in some situations, but it hypothesizes that actors will choose paper and face to face communication mechanisms to review and approve large amounts of new content and sensitive content.

Eschenfelder, Kristin R. Hawaii International Conference on System Sciences (2003). Articles>Content Management>Organizational Communication>Workflow

Your Wiki Isn’t Wikipedia: How to Use It for Technical Communication    

Learn how to use a wiki as an organizational tool within your company.

Mader, Stewart. Intercom (2009). Articles>Content Management>Wikis>Organizational Communication

Shotgun Communication 

After new product releases or service updates, a torrent of disparate corporate information follows based on the perceived requirements for each team to show their worth. Sales collateral, Marketing webcasts, Support knowledgebase articles, Engineering release notes, and internal reference guides from formal Documentation teams stagger out like drunken sailors looking for their ship after a Cinderella liberty. Add to this meandering information all of the informal input from bloggers, social sites, forums, and independent Web sites, and you have a fog of information to stumble through to find real knowledge and employ best practices for purchased products and services.

Hiatt, Michael. Mashstream (2007). Articles>Content Management>Organizational Communication>Business Communication

The Three Waves of Enterprise 2.0: Climbing the Social Computing Maturity Curve 

The intranet is often a depressingly static place even today in many organizations. But those applying Enterprise 2.0 (social, emergent, freeform approaches to business activities) can soon find that the opposite is often the case. The information captured and the knowledge shared in a social business environment is usually globally visible and lasts long after the collaboration ends.

Hinchcliffe, Dion. ebiz (2009). Articles>Content Management>Organizational Communication