Going Online: A Case Study in the Development and Implementation of Netscape NetHelp  

Computerized Medical Systems, Inc. (CMS) - the worldâ*™s leading radiation therapy planning (RTP) company with over 1000 installed RTP systems and over 400 installed dosimetry systems - decided in late 1996 to move existing FOCUS documentation online. Reasons for this included: the existing documentation set perceived as too difficult to use; increasing printing cost; and customer feedback. Using Netscape NetHelp as a basis, the CMS documentation staff reduced printed documentation size by two-thirds while making the information more accessible. Reactions to FOCUSHelp have been highly favorable. Future plans include migrating to the NetHelp2 framework and reducing topic lengths.

Rupel, Roberta A., Ellard Douglas, Bill Bledsoe and Frank Watson. STC Proceedings (1998). Articles>Content Management>Documentation>Help

Consolidating Content Delivers More with Less

Software products have found ways to share content and reuse content to deliver more value with limited resources. For example, fantasy football web sites share player news, injury reports, and game statistics. Security products often reuse security announcements and warnings from trusted sources, and present them as rebranded content. We are also seeing software vendors using Twitter and RSS feeds to distribute information and announcements. The next step is when these information feeds are integrated into the product user interface itself, making it the one stop resource for all the information needs of its users. No more need to use google when your product itself delivers the answers to all your questions from the sources you trust.

Answers for All (2009). Articles>Content Management>Documentation>Help