#30145
Benchmarking the Document Management Process 
The Bank of Canada manages the public debt as fiscal agent, for the Federal Government. As a public service organization, it is committed to deliver quality services to its clients in a cost effective and efficient manner. Recognizing that a fundamental role of documentation is to provide continuity within a changing environment, the Public Debt Department (POD) piloted best practices benchmarking of its internal documentation unit with partners identified as having best-in-class processes.
Edwards, Roy, James D. McGuire and Shirley A. Hancock. STC Proceedings (1997). Articles>Content Management>Assessment>Case Studies
#29744
Case Study: Implementing a Content Management System
This paper presents a case study of implementing a content management system in a federal government setting. This case study may aid technical communicators who are interested in leveraging content management technology and who work for complex organizations or organizations with intricate communications requirements. Included in this paper is a detailed description of the background, approach, and early lessons learned for this implementation. The implementation was still in process at the due date of this paper. Additional lessons learned will be in the presentation's slide set and available from the Society for Technical Communication (STC) website at www.stc.org.
Pettit Jones, Colleen, Jane Mitchko and Marc Overcash. STC Proceedings (2004). Articles>Content Management>Case Studies>Government
#27991
CM Professionals 2005 Spring Summit: A Case Study in Event Planning and Informal Content Reuse
This case study (which contains a complete set of model content) describes the processes of content creation, content management (CM), and event coordination used to plan and implement a professional meeting held in April 2005.
van Raaphorst, Anna. VR Communications (2005). Articles>Content Management>Case Studies
#27132
Content Management Problems and Open Source Solutions 
With hundreds of applications to choose from, content management is one of the most active sectors of open source software. While these options present a great opportunity to leverage open source software, I.T. decision makers often find themselves disoriented by the number of choices, the lack of information, and the ineffectualness of their traditional software selection processes. This Optaros white paper 'Content Management Problems and Open Source Solutions' discusses strategies for understanding and selecting an open source content management system and describes fifteen of the more prominent options in the context of the business problems they are effective in solving.
Gottlieb, Seth. Hiveminds (2006). Articles>Content Management>Case Studies
#22156
Developing a Content-Management Strategy: Implications in a Multi-Language Environment
Why we went to a single-source CMS and how we went about it.
Douma, Barbara. ComTech Services (2001). Articles>Content Management>Single Sourcing>Case Studies
#29973
Moving to an XML-Based Web Site
In early 2007, I started the task of reworking the ageing HyperWrite Web site. The site was originally created in 1995. It underwent a major rework (to a frames-based design) in 1997, and was reworked in 1999, 2000 and 2002. In the decade since the Web site was launched, not only has Web technology moved on, but HyperWrite's activities, focus and business direction are now quite different. Time and budget were set aside to renovate the site to better serve HyperWrite's business needs, and to serve as a practical example of the company's capabilities.
Self, Tony. HyperWrite (2007). Articles>Web Design>Content Management>Case Studies
#22142
Oblivious Organizations and Content Management: Not Yet Ready for Prime Time
In brief, documents are created everywhere by everyone. They each develop the documents any way they like, with no common look and feel. Company officials have vehemently opposed hiring technical communicators for the R&D teams. They feel that the engineers know the products best and should be able to write about them. Marketing materials are created independently by many different marketing staff and even by executives who regularly post announcements to the company intranet and Internet sites.
Hackos, JoAnn T. ComTech Services (2003). Articles>Content Management>Single Sourcing>Case Studies
#22174
One Source, Five Deliverables: A Case Study of Return on Investment
A case study of the implementation of a single-sourse content management system.
Martin, Ben. ComTech Services (2002). Articles>Content Management>Single Sourcing>Case Studies
#29910
WebWorks Publisher In Action: A Project Management Perspective
From October 2001 through August 2002, a team of two technical authors converted the documentation for a Web Content Management System from a series of static manuals to a single-sourced, dynamically delivered context-sensitive online help/print manual combination. This paper covers the challenges encountered and overcome when resources became more scarce and demands rose. It offers some technical insight in the application of Adobe FrameMaker and WebWorks Publisher Professional to achieve the goal of manageable documentation.
Gill, Harold B., III and John Swymer. STC Proceedings (2004). Articles>Content Management>Project Management>Case Studies
#32098
Using DITA to Develop a New Information Architecture at BMC Software
The need for us to customize BSM solutions by integrating different software solutions, combined with the maturation of tools for XML-based authoring, make this an ideal time to implement a new information development strategy. After researching materials about content management and studying success stories from companies who have implemented structured authoring, we launched a pilot project.
Rockley, Ann. Rockley Group, The (2007). Articles>Content Management>Case Studies>DITA
#32118
Case Study: Discovering Plone Content Management System (Part 1)
DISCOVER Magazine, one of the most widely read science mags in the US, had out grown its dated Web Content Management infrastructure for www.discovermagazine.com. Times were changing, multi-media was big and in general Web and CMS technology had moved forward significantly. After analyzing current needs and taking stock of the Web CMS landscape DISCOVER ultimately selected the open source Plone platform. This is a two-part series where we look at the CMS features which convinced DISCOVER to chose Plone.
Paley, Scott. CMSwire (2007). Articles>Content Management>Case Studies>Plone
#33375
Choosing the right CMS is about making the technology support a company's business needs and not vice-versa. "The software or solution doesn't set your business rules," says Eric Shanfelt, president and founder of Colorado-based eMedia Strategist Inc. "You should know what it is you want it to do first and then find the right solutions that will get the job done." Here's a look at how three very different publishers are tackling their CMS needs.
Ambroz, Jill. Folio (2007). Articles>Content Management>Publishing>Case Studies
#33376
Acclaimed Science Magazine "Discovers" Plone
DISCOVER Magazine, the magazine of science, technology and the future, recently launched a newly designed website on the open source Plone content management system (CMS).
Plone.org (2007). Articles>Content Management>Case Studies>Plone
#33990
A Publisher's Journey to Single Source Publishing: A Case Study
We will cover the journey taken by J. J. Keller & Associates, Inc, a safety and regulatory compliance publisher, as they transitioned to an XML-based, single source publishing environment.
Jung, Jennifer and Mark Jacobson. XML 2006 (2006). Articles>Content Management>Single Sourcing>Case Studies
#33995
Managing XML for a Global Content Delivery Platform
LexisNexis, global provider of legal, news, and business information, has migrated the content of its non-US business units to a single product delivery platform. This paper provides an overview of how this was enabled using XML.
Basch, Marc. XML 2006 (2006). Articles>Content Management>XML>Case Studies
#34455
A Call to Action for Web Managers: Blow the Whistle
We still had a huge, unruly Web site. It just had different graphics, a better-named Web team and more people shoveling on content and applications. Finally, out of desperation, we decided to try a new-fangled thing called a Web content management system.
Welchman, Lisa. WelchmanPierpoint (2009). Articles>Web Design>Content Management>Case Studies
#34487
My Apache WebDAV/Windows Nightmare
The goal was to use Subversion (SVN) as a poor man's CMS, and take advantage of great PC-based editors like DreamWeaver (for HTML) and XMetaL (for DITA). Eventually, we could add pre-commit checks and utilities to give us some of the advanced functionality we'd really like--like link management and metadata change management--but in the meantime we could do everything manually to get by. All we had to do was install Subversion and enable the WebDAV interface in Apache. But many hurdles later, I'm exhausted from jumping over them. Every one requires me to look through 20 web pages in search of a solution, and each time I surmount one obstacle, it's only to find a new one standing in my way.
Sun Microsystems (2007). Articles>Web Design>Content Management>Case Studies
#34557
Firefox’s Revolutionary Community Approach to Customer Support
The Firefox Support Knowledge Base is a collaborative work of dozens of contributors, the Support Forum is bustling with people answering questions, and Live Chat is manned by dedicated team of community members.
Nelson Ko. NelsonKo.com (2008). Articles>Documentation>Content Management>Case Studies
#34703
Web Content Management Systems in Higher Education
A case study of a university-wide implementation of a web content management system at Gonzaga University.
Powel, Wayne and Chris Gill. Educause (2003). Articles>Content Management>Education>Case Studies
#34752
Control and Community: A Case Study of Enterprise Wiki Usage
Like many companies, CorVu has extensive knowledge of its own products and a desire to make that knowledge available to customers. A major block to achieving that desire has been a lack of people with the time to either record the internal knowledge or to fashion the knowledge into a customer-ready format. We needed to spread the load so that a broad range of developers, tech writers, professional service consultants and others could all contribute what time and knowledge they had to a shared goal. Our hope was that a process built around several Wiki sites would facilitate this collaborative approach.
Clarke, Matthew C. Boxes and Arrows (2009). Articles>Content Management>Wikis>Case Studies
#35774
A SharePoint Case Study: Switching on the Right Light Bulbs 
Having seen Microsoft SharePoint in action at a central government department they could see the potential around records management and enabling the delivery of other business outcomes through ensuring the right information (records) were available to the right audience, at the right time in an appropriate manner. This meant exposing information securely to their clients, internally on their intranet and to the wider citizen audience, something their current IT platforms wouldn’t support in a simple, cost effective manner.
Clay, Ant. End User SharePoint (2009). Articles>Content Management>Microsoft SharePoint>Case Studies
#35775
SharePoint: A Case Study in Content Organization
Many doctors across the country want to perform research and trials. As a result, there’s more than a little competition for that government funding. This is where my company and SharePoint enter the picture. The fundamental idea is that a master organization will recruit other doctors across the country and enlist those doctors’ practices in a particular research study.
Galvin, Paul. End User SharePoint (2009). Articles>Content Management>Microsoft SharePoint>Case Studies
