Benchmarking the Document Management Process  

The Bank of Canada manages the public debt as fiscal agent, for the Federal Government. As a public service organization, it is committed to deliver quality services to its clients in a cost effective and efficient manner. Recognizing that a fundamental role of documentation is to provide continuity within a changing environment, the Public Debt Department (POD) piloted best practices benchmarking of its internal documentation unit with partners identified as having best-in-class processes.

Edwards, Roy, James D. McGuire and Shirley A. Hancock. STC Proceedings (1997). Articles>Content Management>Assessment>Case Studies