A Failure to Communicate

It's ironic that, as professionals dedicated to clear communication, information architects and user interface designers are having such trouble communicating with each other. Information designer George Olsen digs up the roots of communication breakdown and explores the three aspects of web design.

Olsen, George. List Apart, A (2001). Articles>Communication>Professionalism

Translating Business Cards: Time and Money Saving Tips

If it is your first time dealing with typesetting foreign language business cards, you may start out thinking it is a simple task. So did we. Later we learned that without proper preparation and accessible information, it can turn out to be a very time consuming job with changes and changes following initial layout and translation. After many trials and errors, we have summarized the lessons we learned here for you.

WTB Language Group (2005). Articles>Business Communication>Professionalism>Localization

Exploring the Concept of “Profession” for Organizational Communication Research: Institutional Influences in a Veterinary Organization    

Recent scholarship has argued that the concept of profession is undertheorized and accepted uncritically. The authors address this issue by summarizing the characteristics of professions and articulating professions as institutionalized occupations. Their study of a veterinary call center suggests that profession influences the workplace through (a) knowledge providing, seeking, and sharing; (b) self-management of behavior, emotions, and productivity; (c) internal sources of motivation; (d) a service orientation; (e) the invocation of field standards; and (f) participation in a knowledge community beyond the workplace. Although these features may be distinguishable analytically, they are unified in the experience of work. Moreover, the close match in this case between the service orientations of the profession and of the organization strengthened the workers' commitment and thus the legitimacy of the organization.

Lammers, John C. and Mattea A. Garcia. Management Communication Quarterly (2009). Articles>Business Communication>Biomedical>Professionalism

HR Can Help Protect Online Reputation

Social media sites offer a range of new opportunities for communication, marketing and networking. But employees’ unfettered online engagement can be bad for business and potentially injurious to their employment and career prospects. Social media present a huge threat to organizations’ reputations, especially those that don’t inform and educate their staff about their online responsibilities. That’s why Web 2.0 education must become a priority for HR departments, who should collaborate with PR teams to brief employees about appropriate online engagement. The same Web 2.0 education must become part of new staff induction programs.

McCusker, Gerry. Communication World Bulletin (2009). Articles>Business Communication>Professionalism>Social Networking